Nathan Nguyen
Summary
Results-driven hospitality professional with a proven track record of excellence in 5-star and corporate environments. Seeking a role where my disciplined work ethic, meticulous attention to detail, and commitment to delivering exceptional service will contribute to creating memorable guest experiences.
Overview
11
11
years of professional experience
Work History
Boardroom Attendant & Guest Experience Coordinator
Pinnacle People/Deloitte
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and courteous service.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Assisted with client enquires, ensure a smoothly and effective process for event hosts.
Golf Lounge Manager
Fairways Golf Lounge Hanoi
05.2022 - 07.2023
- Ensuring Exceptional Customer Service at the golf lounge and related facilities such as Fitness Gym, Swimming Pool & Sauna
- Empowers employees to provide excellent customer service
- Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations
- Responsible for financial results of the golf lounge, food and beverage and retail outlet
- Act as a role model to all employees by demonstrating the behaviour and work ethic expected of all employees.
BOARDROOM ATTENDANT
Deloittle Sydney
08.2018 - 10.2019
- Provided exceptional customer service to high-profile corporate clients and partners during business meetings, conferences, and events
- Assisted in setting up and organizing banquet events, ensuring a smooth and efficient service
- Collaborated with team members to achieve individual and team sales targets
- Handled customer inquiries and complaints with professionalism and resolved issues to the satisfaction of the guests.
- Set up and Pack-down events.
FUNCTION ATTENDANT
Bare Witness - The Connection Rhodes
05.2017 - 07.2018
FRONT OFFICER
Holiday Inn Singapore Orchard
05.2013 - 01.2014
Education
Bachelor of Hospitality Management -
Federation University Australia
Master of Event Management -
The University of Technology Sydney
Skills
- Excellent communication and interpersonal skills, with a proven ability to build rapport with customers
- Strong problem-solving skills and the ability to think critically and analytically
- Proficient in Outlook, Words and Powerpoint
- Ability to work both independently and collaboratively in a team environment
Timeline
Boardroom Attendant & Guest Experience Coordinator
Pinnacle People/Deloitte
09.2023 - Current
Golf Lounge Manager
Fairways Golf Lounge Hanoi
05.2022 - 07.2023
BOARDROOM ATTENDANT
Deloittle Sydney
08.2018 - 10.2019
FUNCTION ATTENDANT
Bare Witness - The Connection Rhodes
05.2017 - 07.2018
FRONT OFFICER
Holiday Inn Singapore Orchard
05.2013 - 01.2014
Bachelor of Hospitality Management -
Federation University Australia
Master of Event Management -
The University of Technology Sydney
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