Nathan Palmer
Sunshine Coast
Summary
Highly skilled and results-driven Traffic and Transport professional with extensive experience in leadership, traffic management, strategic planning, and stakeholder engagement. Proven ability to manage high volumes of requests, optimize workflows, and drive operational improvements while ensuring alignment with organizational goals. Adept at fostering a collaborative environment, ensuring regulatory compliance, and advocating for innovative transport solutions. Currently pursuing further education to enhance engineering and business acumen.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Technical Support Officer
Sunshine Coast Council
09.2024 - Current
- Acted as Team Leader during leadership gaps, managing the Traffic and Transport team to ensure seamless operations and continued productivity.
- Fostered a culture of collaboration and accountability, mentoring staff, managing performance, and driving key projects to completion.
- Managed high volumes of requests by implementing priority-based task allocation, optimizing response processes, and ensuring effective communication within the team and with stakeholders.
- Contributed to the development and execution of strategic and tactical plans to optimize transport network operations, including resource planning, performance monitoring, and aligning activities with corporate goals.
- Led stakeholder engagement efforts, working closely with Councillors, customers, and service providers to improve asset management and customer service outcomes.
- Represented the council in regional transport planning groups, advocating for local and state-wide transport frameworks.
- Ensured that traffic operations and customer service requests were handled efficiently during periods of transition and without a designated Team Leader.
Civil Supervisor
Sunshine Coast Council
01.2012 - 01.2020
- Led the lines and signs installation team, ensuring optimal performance and maintenance of transport infrastructure, including road signs, line markings, and related assets.
- Implemented effective processes for conducting speed limit reviews, road safety audits, and sign audits to ensure compliance with regulatory standards and enhance safety.
- Supervised daily operations, provided training to staff, and contributed to the ongoing development of team procedures.
- Collaborated with other departments to support transport-related projects, providing expertise on asset management and infrastructure needs.
- Monitored and reported on departmental performance, identifying opportunities for continuous improvement in service delivery.
Education
Associate's Degree - Civil Engineering
University of South Australia
Adelaide, SA04-2027
Diploma - Bussiness
University of South Australia
Adelaide, SA01-2027
Skills
- Extensive knowledge of Austroads, MUTCD, and industry best practices for traffic management and infrastructure projects
- Proficient in project management, financial oversight, and human resource management, ensuring projects are delivered on time and within budget
- Ability to develop and implement internal policies, ensuring compliance with local government regulations and industry standards
- Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders, industry partners, and the community
Certification
Certificate IV in Civil Construction
Road Safety Audits
Speed Limit Reviews
C Class & MR Driver’s License
Timeline
Senior Technical Support Officer
Sunshine Coast Council
09.2024 - Current
Civil Supervisor
Sunshine Coast Council
01.2012 - 01.2020
Certificate IV in Civil Construction
Road Safety Audits
Speed Limit Reviews
C Class & MR Driver’s License
Associate's Degree - Civil Engineering
University of South Australia
Diploma - Bussiness
University of South Australia
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