Nathan Pollock
Lennox Head,NSW
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations both in the kitchen and of maintance. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
11
11
years of professional experience
Work History
Service Coordinator
Milson Island Sport And Recreation Centre
05.2023 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
- Established and maintained service schedules for several projects to help plan organize workload.
Lake Ainsworth Sport & Recreation Catering Officer
Lake Ainsworth Sport & Recreation
06.2017 - 05.2023
- Planning and coordinating kitchen functions
- Managing day to day running of the kitchen to time critical operations
- Customer Service
- Working with the clients to make sure their needs are met
- Ordering and stock control
- Developing recipes and protocols
- Work Health & Safety Representative
- Liaising with suppliers
- Implementation of Food Safety Program
- Working with SAP and TRAMS programs.
The Station
08.2016 - 06.2017
- Managing day to day running of the café
- Customer Service
- Cash handling and till reconciliation
- Stock control
- Liaising with suppliers
- Work Health & Safety Supervisor.
Groovers Café & Restaurant
07.2014 - 08.2016
- Managing day to day running of the café
- Customer Service
- Accounts and Payroll
- Managing staff and rosters
- Marketing / social media
- Cash handling and till reconciliation
- Stock control
- Liaising with suppliers
- Work Health & Safety Supervisor.
Twenty Nine
10.2014 - 06.2014
- Head Chef
- Autonomous Role
- Breakfast and Lunch Services
- Baking
- Menu Design
- Set menu functions
- Ordering
- Supervisor
- Liaising with suppliers.
Easternwell
08.2012 - 09.2013
- Chef / Camp Manager
- Remote Camp location
- In charge of camp and safety Inductions
- Baking
- Salad and Gourmet Sandwich Prep
- Menu Design
- Set menu functions
- Ordering
- Supervisor
- Liaising with suppliers.
Skills
- I am motivated, reliable and punctual and work well in both team environments and working by myself I can learn quickly from others and have an eye for detail I perform well under pressure using initiative, innovation and forward thinking
- Needs Assessment
- Accurate Recordkeeping
- Team Leadership
Education Qualifications
- Food Safety Supervisor Certificate
- Senior First Aid Certificate
- Current Working with Childrens Check
- Class C license
- COVID Vaccinations up to date
- Hospitality Training Association Certificate III in Hospitality (commercial Cookery) passed with distinction -2004
- Ballina High School HSC – 2002
- Surf Life Saving Australia Bronze Medallion
- Advanced Resuscitation Certificate
- Silver Medallion IRB Driver
Key Areas Of Competencies
- Customer Service and Supplier relationship management
- Planning and Coordinating operations and Payroll
- Budget management
- Experienced in stock control procedures, ordering and receiving of goods.
- Experienced supervisor and trainer
- Capable of dealing with high pressure situations and environments
- Ability to work within a diverse multicultural environment – experience working with colleagues from a diverse range of ethnic backgrounds.
- Knowledge and practical experience in applying Work Health and Safety Regulations
References
- Jason Dwyer, Centre Manager, Lake Ainsworth Sport & Recreation, 0402891752, jason.dwyer@sport.nsw.gov.au
- Cara Standen, Service Coordinator, Lake Ainsworth Sport & Recreation, 0401266628, cara.standen@sport.nsw.gov.au
Timeline
Service Coordinator
Milson Island Sport And Recreation Centre
05.2023 - Current
Lake Ainsworth Sport & Recreation Catering Officer
Lake Ainsworth Sport & Recreation
06.2017 - 05.2023
The Station
08.2016 - 06.2017
Twenty Nine
10.2014 - 06.2014
Groovers Café & Restaurant
07.2014 - 08.2016
Easternwell
08.2012 - 09.2013
Similar Profiles
Izaiah LeIzaiah Le
Referee at Morley Sport & Recreation CentreReferee at Morley Sport & Recreation Centre
Kelib BrownKelib Brown
Full Time Supervisor at Te Hapua Halswell/ Pioneer Recreation and Sport CentreFull Time Supervisor at Te Hapua Halswell/ Pioneer Recreation and Sport Centre
Amy MinkenAmy Minken
Lifeguard II & Instructor II - Back-up Supervisor at Beaumont Sport And Recreation CentreLifeguard II & Instructor II - Back-up Supervisor at Beaumont Sport And Recreation Centre
Gabriella RangelGabriella Rangel
Childcare Aupair at The LockreysChildcare Aupair at The Lockreys
Tui TurnerTui Turner
Visual Artist at Tui TurnerVisual Artist at Tui Turner