Confident and motivated with strong communication and interpersonal skills. Expertise in managing inbound inquiries, coordinating marketing initiatives, and building lasting client relationships. Committed to delivering exceptional service while thriving in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Buyer Relationship Manager
Ange Hill Team - Ray White Wilston
Wilston, QLD
02.2026 - Current
Guided buyers through auction and purchase processes, effectively managing inbound inquiries to enhance customer satisfaction.
Prospected new listing opportunities and negotiated successful sales agreements.
Managed property listings and updated information regularly to ensure accuracy and availability for potential buyers.
Coordinated property preparation, including marketing initiatives and supplier appointments.
Maintained regular communication with vendors, facilitating open homes and ensuring timely buyer follow-ups.
Sales Administrator
Ray White Wilston
Wilston
07.2024 - 02.2026
Facilitated end-to-end sales administration for a team of 16 sales agents, ensuring streamlined processes and effective communication
Oversaw contract administration, maintaining accuracy and compliance for all agreements
Prepared and processed agency agreements
Coordinated property marketing
Delivered exceptional client service, addressing inquiries and resolving issues to enhance customer satisfaction
Trained and onboarded new administration staff
Handled front desk operations
Sales Associate
Harcourts Pinnacle
05.2023 - 05.2024
Prospecting for new Business
Building relationships with clients
Responded to client inquiries to enhance satisfaction and retention
Booking appointments to be attended by the team
Helping coordinate transactions
Coordinated efforts to ensure seamless experiences for clients and potential clients
Managed contract documentation to streamline transaction processes
Assisting the lead agent with paperwork
Database management
Client Services officer and Assistant case manager
Queensland Civil and Administrative Tribunal
05.2022 - 04.2023
Answered customer enquiries via phone and in-person, ensuring accuracy of information provided
Assess new applications to ensure they meet the requirements
Assist the Manager and Case Managers in the Minor Civil Dispute Team
Ensuring all files are correct and up to standard before the hearing
Replying to email correspondence in a timely manner
Scheduled court hearings based on dispute types, facilitating timely and organized proceedings
Ensured timely dispatch of decisions to all parties, maintaining adherence to standard timeframes
Team Member
Bunnings Warehouse
Tamworth
07.2021 - 05.2022
Assisted customers with product selections and inquiries to enhance shopping experience
Addressed customer questions through various communication channels
Managed cash transactions accurately at the register
Executed end-of-day procedures to ensure accurate financial reporting and store readiness for next day
Prepared food items according to safety and quality standards
Prepared and served beverages at a coffee shop
Liaising with suppliers
Utilized Microsoft Office Suite for document creation and data management
Crew / Crew Trainer
McDonald's
East Tamworth
05.2017 - 10.2021
Training new and existing crew
Prepared food items according to quality standards and safety guidelines to ensure customer satisfaction
Prepared and served coffee beverages
Assisted customers with inquiries
Cash handling
Stock management
Store presentation
Performed cleaning tasks for store maintenance
Closing duties
Education
Salesperson Certificate -
03-2023
Real Estate Certificate of Registration -
04-2022
HSC -
McCarthy Catholic College
Tamworth, NSW
10-2021
Skills
Contract management
Initiative and task management
Attention to detail
Proactive communication
Team collaboration
Honesty and reliability
Attendance reliability
Strong work ethic
Timeline
Buyer Relationship Manager
Ange Hill Team - Ray White Wilston
02.2026 - Current
Sales Administrator
Ray White Wilston
07.2024 - 02.2026
Sales Associate
Harcourts Pinnacle
05.2023 - 05.2024
Client Services officer and Assistant case manager
Relationship Manager (RM) and Senior Relationship Manager (RRM) at Department of Employment and Workplace RelationsRelationship Manager (RM) and Senior Relationship Manager (RRM) at Department of Employment and Workplace Relations