Nathan rafin
Mount Keira
Summary
Professional and Punctual Air conditioning mechanic with extreme attentional to detail, high level of customer satisfaction and over 15 years experience especially in installations. Dynamic business leader with a proven track record at TRG AIR, excelling in customer relations and business development. Successfully enhanced customer satisfaction through efficient processes and exceptional service. Skilled in negotiation and decision-making, fostering strong client relationships that drive repeat business and referrals.
Overview
14
14
years of professional experience
Work History
Owner
TRG AIR
12.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Technician/Subcontractor
DE Air Conditioning
01.2016 - Current
- Carried out installations of split systems and ducted systems
- Diagnosed and repaired problems with various types of air conditioning systems
- Performed preventative maintenance on various types of air conditioning systems
Technician/Subcontractor
Rafin Refrigeration & Air Conditioning
01.2015 - Current
- Performed preventative maintenance on various types of air conditioning systems
- Carried out installations of split systems and ducted systems
- Diagnosed and repaired problems with various types of air conditioning systems
Apprentice
Hirotec
07.2011 - 10.2015
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Education
Certificate III - Air Conditioning & Refrigeration
TAFE NSW
NSW02-2015
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Customer retention
- Business leadership
- Effective leader
- Business development
- Decision-making
- Customer service
- Attention to detail
- Sales management
- Negotiation
- Consulting
Timeline
Owner
TRG AIR
12.2020 - Current
Technician/Subcontractor
DE Air Conditioning
01.2016 - Current
Technician/Subcontractor
Rafin Refrigeration & Air Conditioning
01.2015 - Current
Apprentice
Hirotec
07.2011 - 10.2015
Certificate III - Air Conditioning & Refrigeration
TAFE NSW
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