Nathan Roberts

• Streamlined the leasing process for prospective tenants, ensuring timely completion of application materials and background checks.
• Monitored competitor activity in the local rental market to identify opportunities for growth or improvement in our services offerings.
• Provided support during property inspections, addressing any issues or concerns raised by the inspectors promptly and professionally.
• Contributed to efficient office operations by organizing files, maintaining an organized workspace, and managing incoming calls/messages from clients or vendors.
• Increased lease renewal rates with proactive communication and personalized follow-up strategies.
• Assisted in marketing efforts for property vacancies using targeted social media campaigns, online listings, and open house events.
• Facilitated a smooth move-in experience for new tenants through clear communication regarding requirements and expectations.
• Negotiated favorable lease terms for both tenant and landlord, balancing the needs of each party.
• Collaborated with trades to ensure timely resolution of requests works, maintaining positive relationships.
• Enhanced customer service by promptly responding to questions and providing accurate information about available properties.
• Managed leasing documentation, including lease agreements, addendums, and move-in/move-out forms, ensuring accuracy and compliance with local regulations.
• Maintained thorough knowledge of current market trends to provide informed recommendations on rental pricing strategies.
• Maintained up-to-date knowledge of local laws and regulations pertaining to leasing and property management, ensuring compliance in all aspects of the role.
• Developed strong rapport with both current and prospective tenants by consistently providing exceptional customer service.
• Verified tenant incomes and other information before accepting lease applications.
• Responded to requests and scheduled appointments for property showings.
• Provided leadership, guidance and direction to team members, offering assistance with any need at any time.
• Assisted sales team members in developing customer relationships, and building customer loyalty.
• Trained and coached team members on best practices for customer service and sales techniques.
• Facilitated regular team meetings to discuss challenges, successes and strategies.

• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
• Conducted thorough market research to stay informed of current trends and competitor offerings.
• Verified tenant incomes and other information before accepting lease applications.
• Responded to requests and scheduled appointments for property showings.
• Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
• Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
• Maintained high occupancy rates through effective marketing strategies and excellent customer service.
• Collaborated with team members to consistently provide a seamless leasing experience for all clients.
• Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
• Boosted property revenue by skillfully negotiating lease terms and rent increases.
• Developed marketing materials to highlight property features, differentiating from competitors.
• Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
• Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
• Negotiated lease agreements to meet both tenant needs and property management goals.
• Streamlined application process, reducing turnaround time for applicant approvals.
• Participated in and led regular training sessions to stay current on industry trends and best practices.
• Generated leads for sales and rental properties through cold calls and referrals.

Researched the location for the new cafe

Created a business plan

Negotiated terms and conditions of the lease

Planned strategic KPIs to determine business growth and efficiency

Projected budgets

Projected financials

Planned and implemented cafe fit out

Organised bank account and eftpos machine

Purchased a POS machine and set up

Employed staff

Trained cafe staff

Encouraged a great team atmosphere

Responsible for ordering

Organised the ongoing from training