Nathan Rodgers

As Store Manager at NGW Tools & Fasteners, I oversee all aspects of store operations, ensuring seamless day-to-day management and delivering strong results across sales, customer service, and business development. My role combines internal sales, external sales, and team leadership, leveraging over two decades of industry experience and deep product knowledge to meet customer needs and drive business growth.

Key Responsibilities:

• Manage daily store operations, including staffing, inventory control, merchandising, and customer service standards.
• Lead and mentor a sales team, fostering product knowledge and customer-focused selling.
• Drive internal sales through proactive engagement with walk-in customers, trade professionals, and account holders.
• Develop and maintain strong relationships with clients through external sales visits and demonstration on job sites.
• Provide expert advice on tools, hardware supplies, and fasteners, including technical applications and best-use practices.
• Implement strategies to achieve sales targets, expand market presence, and increase repeat business.
• Oversee stock management, supplier negotiations, and purchasing to ensure product availability and competitive pricing.
• Monitor store performance metrics, identify growth opportunities, and report directly to senior management.

• Conducted training sessions to improve staff knowledge, sales techniques, and operational procedures, resulting in increased profitability.
• Analyzed performance reports to identify gaps, implement process improvements, and drive consistent business growth.
• Turned underperforming teams into high-performing, profitable units through hands-on coaching and leadership.
• Identified, developed, and promoted top talent to build a strong and collaborative leadership team.
• Produced detailed financial and operational reports to guide strategic business decisions.
• Enhanced sales results and store efficiency by introducing new merchandising and sales procedures.
• Demonstrated strong negotiation skills, mentoring team members to close challenging, high-value deals.
• Oversaw multiple store locations, traveling weekly to conduct performance reviews and provide management support.
• Played a key role in recruiting, hiring, and onboarding new employees to strengthen store teams.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted with hiring, training and mentoring new staff members.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Opened first regional store for Sydney Tools and created pathway for the company expansion into new markets.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.

• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Working on sales floor and managing the welding department.
• Built up list of clientele that only dealt with myself due to my extensive knowledge on welding machines, accessories and consumable items.
• Provided first-rate service to all customers and potential customers.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Trained and mentored new sales representatives.