Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Rogerson

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

19
19
years of professional experience

Work History

Aviation Product Manager

Sydney Airport
11.2022 - Current
  • Product owner of Sydney Airport's seamless transfer re-design T1-T2-T3
  • Customer owner of Sydney Airport's T1 bussing redesign
  • Supporting Aviation Product team on T1 and T2 check-in re-design.

Airport Services Centre Manager

Sydney Airport
03.2019 - 11.2022
  • Manage the operations of the ASC encompassing access control, lost property and customer contact centre of Sydney Airport
  • Manage the Sydney Airport ASIC program ensuring compliance with government legislation around rights to work at Sydney Airport
  • Transform the Id services centre into the Airport Services centre; strategically moving with business requirements and direction
  • Lead the team through multiple system changes in the ASC and expanding job roles through multiskilling the team
  • Stakeholder management throughout the Airport community and Sydney Airport staff.

Airports Services Manager

Cathay Pacific Airways
11.2014 - 10.2018
  • Managed the Cathay Pacific operation at Auckland and Christchurch Airports
  • Chairman of the AOC; board member for BARNZ Cost and Regulatory committee; member of terminal expansion committee; and customer airline advisor for Auckland Airport
  • Managed the operations contracts with service providers for Cathay Pacific Airways in Auckland and Christchurch
  • Project management of service delivery changes.

Airport Services Manager

Cathay Pacific Airways
02.2014 - 11.2014
  • Managed relationships with the Airport Authority, GHA, GSA, Head Office and government authorities to ensure best practice that conformed with Cathay Pacific requirements and regulatory authority laws
  • Conducted regular staff training in emergency operations and major flight disruption handling.

Airport Duty Manager

Cathay Pacific Airways
01.2009 - 02.2014
  • Selected to join Future Leaders management program in Hong Kong.

Aircraft Dispatch Coordinator

Cathay Pacific Airways
04.2005 - 01.2009

Education

Certificate IV in Frontline Management -

MWT Business Institute
Sydney, NSW
01.2013

Diploma: Travel and Tourism -

Macleay College
Sydney, NSW
01.1999

Skills

  • Customer Experience and Journey
  • Communication
  • Teamwork
  • Conflict Resolution
  • Supplier Management
  • Negotiation
  • Change Management
  • Staff Development
  • Leadership
  • Operations
  • Compliance
  • Data analysis
  • Budgeting and Allocation
  • Teamwork and Collaboration
  • Stakeholder Relations

Timeline

Aviation Product Manager

Sydney Airport
11.2022 - Current

Airport Services Centre Manager

Sydney Airport
03.2019 - 11.2022

Airports Services Manager

Cathay Pacific Airways
11.2014 - 10.2018

Airport Services Manager

Cathay Pacific Airways
02.2014 - 11.2014

Airport Duty Manager

Cathay Pacific Airways
01.2009 - 02.2014

Aircraft Dispatch Coordinator

Cathay Pacific Airways
04.2005 - 01.2009

Certificate IV in Frontline Management -

MWT Business Institute

Diploma: Travel and Tourism -

Macleay College

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Nathan Rogerson