Nathan Rowe

My current employment is with The Paul Wakeling Motor Group Starting as a parts interpreter for Front counter and trade sales I moved into back counter workshop sales and have since been promoted to Assistant Parts Manager.

My Main duties include:

• Back Counter workshop parts interpretation
• The Use of multiple brand EPC systems
• Daily parts ordering
• Weekly Stock ordering & maintenance
• Managed daily operations of parts department, ensuring compliance with safety and quality standards.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
• Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
• Maximized sales opportunities by identifying upsell potential on customer orders, maintaining a high level of product knowledge.
• Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
• Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
• Ordered parts for customers, repair shops, and service departments for use in workshop equipment.
• Supervised and trained staff on product knowledge and customer service.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Trade Customer relations
• Rostering
• Mentored junior staff on best practices in parts procurement and customer service excellence.

I am fluent in Microsoft Excel & Word have used fair knowledge of Pentana and SAP systems used by manufacturers such as Chery, KIA, Hyundai, RAM Trucks, Isuzu Ute & Mitsubishi Motors

• Industry: Wholesale / Trade

During My time with Parts Peak I was employed as a Japanese Truck Parts Sales Represented / Spare Parts interpreter. The Position was primarily on the road representing the brand and developing relationships with a large list of Workshops, Panel Shops & resellers of Japanese Truck Spare parts. Whilst every effort to fulfill my role was taken the company had a number of internal management struggles and undertook restructuring, leaving me to find alternate work

• Industry: Wholesale / Trade

During My time with Peps I was employed as a full time spare parts interpreter. The position involves counter and over the phone retail and trade sales in which I was consistently a top performer.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Industry: Wholesale / Trade

I joined Burson as a sales area manager dealing directly with Mechanics, workshops and service stations providing all aspects of their business needs from auto service parts, tools even toilet paper. Although it was a completely new industry for me I am passionate about cars so I was excited about the challenge and a challenge it proved to be. Due to a lack of good representation in the past, the customer base had all but given up on the idea of seeing a consistent Burson representative. I used this to my advantage often joking with these customers “I’m still here” my consistency proved a real winner and I built a solid rapport with most.

• Developed and maintained positive relationships with clients in assigned sales territories.
• Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
• Built relationships with customers and community to establish long-term business growth.
• Industry: Wholesale / Trade

In December 2007 the opportunity arose for me to join the team at Adeal as a sales area manager, I jumped at the chance to become a member of a great team of people with a broad range of products for the Photographic and IT industry. I thrived on covering the broad range of my territory and rebuilding the relationships and trust in the company which had been neglected by the previous representative. I helped to manage and maintain neglected accounts within companies such as Harvey Norman, Camera House, The Good Guys and many more as well as representing the company at a trade Exhibitions.

• Industry: Wholesale

I was given the opportunity to work as the Communications ‘Manager’ in which I helped boost an already growing section to one of the top 10 Sections within Harvey Norman Australia. After twelve months in this position an opportunity came up to take on the role as purchasing manager for the entire computer Franchise. This involved the stock control of over $1.8million Worth of stock, dealing with sales staff and customers needs and face to face meetings with suppliers and store management. I thoroughly enjoyed this position which challenged me to meet ever tightening stock budgets and formed a rapport with Suppliers. In late 2005 the store went through a change of franchisee and positions where shuffled and lost. I was asked to take on a new challenge of digital imaging ‘manager’. This involved digital still cameras, their accessories, printers, multifunction devices and consumables. I managed and was able to achieve all set goals, boost what was a top 30 section to a top 10 performer whilst also training junior team members.

• Industry: Retail

I was employed at Harvey Norman Wiley Park in the Computer Department as a Sales Representative. The position involved dealing one on one with customers and meeting their Computing and Communication needs. In 2003 I was given the opportunity to take on the role of Communications ‘Manager’ this entailed the responsibility of a key section within the Franchise. This position involved maintenance of mobile telephone plans and pricing, stock control as well as direct relationships with Suppliers. This position led me to my position at a much larger and higher profiled store in Campbelltown.

• Industry: Retail

I was employed by American Express International working as a telephone service consultant in the New Zealand Call center, located in Sydney. Providing Customer service and support to New Zealand American Express card members.

• Industry: Customer Service

Retail Sales Representative, selling Ex-government, ex-demo and end of life computer products to the general public. After a year in retail sales I was promoted to a Wholesale Sales Executive position. This position involved the sale of bulk computing goods to other Computer retailers and distributors throughout Australia including rural areas and several Schools.

• Industry: Sales / Computing

I completed a full time Small business management traineeship through CarLovers Carwash. This involved day-to-day maintenance, customer service/relations, maintaining site presentation, stock control, introducing customers to products and services

• Industry: Customer Service

• Industry: Retail

Woolworth’s Deli Assistant, whilst still attending High school and for some time after. This job provided me with customer service skills and some areas of stock control.

• Industry: Retail