Summary
Overview
Work History
Skills
References
Timeline
Generic

Nathan Shillington

Ballarat Central,Australia

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

28
28
years of professional experience

Work History

Chief Operations Officer

Kryal Castle PTY LTD
01.2022 - 01.2024
  • Company Overview: Australia's only Medieval Theme Park
  • Big 4 Holiday Park built in 2023
  • 120 Employees
  • Australia's only Medieval Theme Park
  • Big 4 Holiday Park built in 2023
  • 120 Employees

General Manager

McDonalds
01.2019 - 01.2022
  • Company Overview: Shillington Group of Restaurants
  • Shillington Group of Restaurants

Head Of Go To Market (Marketing)

TARGET Australia
01.2016 - 01.2018
  • Create a high performing team delivering consumer insights led marketing plan inline with the business critical path which delivers business performance, in line with Target Values
  • Set the benchmark for brilliant planning by empowering the team to own, lead and implement a CI led marketing plan (rolling 2 years) through the business critical path which delivers the brand vision and business performance
  • Develop Inspired Briefs = Inspired Work that Works by ensuring all marketing activity briefs developed are built on CI, deliver brilliant business outcomes and aligned across the business
  • Breed executional excellence by Empowering, educating and monitoring the team to consistently, deliver end to end weekly campaigns
  • Empower the team to live a culture of ROI across all elements of the marketing plan, with an emphasis on catalogue efficiency and effectiveness
  • Lead the GTM team to have category knowledge and an up-to-date view of the customer and landscape - including customer profile, competitive activity, buying group objectives
  • Lead the GTM team to build strong professional relationships focused on delivering brilliant business outcomes
  • Each team member to have a clear stakeholder development plan
  • Own the induction, coaching and development to create a high performing team with clear measures, development plans and support mechanisms
  • Lead the Target vision, strategy and values within the team and across the organization
  • Accountable for a safe workplace by identifying and reporting safety concerns and leading by example by maintaining a safe working environment and demonstrating safe working behavior

Regional Manager

TARGET Australia
02.2016 - 06.2017

Chief Operations Officer

MAGIC Hand Carwash
01.2011 - 01.2016
  • Company Overview: Largest Carwash Business in Australia
  • Directs internal operations to achieve budgeted results and other financial criteria
  • Participates in the development and preparation of short-term and long-term plans and budgets based upon organisational goals and objectives
  • Develops and establishes operating policies consistent with the CEO's broad policies and objectives and insures their adequate execution
  • Ensures that all activities and operations are performed in compliance with local, state and federal regulations and laws governing business operations
  • Overseas the creation and implementation of the national marketing strategy
  • Directs the development and the establishment of long term strategic partners with a supply chain network ensuring maximum benefit for all stakeholders
  • Oversee company profitability and deliver on departmental budgets
  • Create strategy and solutions for increased profits
  • Deliver sales budgets annually to other departments
  • Oversee the implementation of the strategy and planning for the brand, including development and implementation of the national marketing plan
  • Oversee the implementation of all brand guidelines and overall brand management
  • Create and execute and continue to develop the Magic Learning Management System
  • Create and develop the Magic Intranet
  • Liaise on going with construction re store design to maximise operational efficiencies
  • Create national re-design strategy for all existing stores
  • Largest Carwash Business in Australia
  • Turnover: $43,000,000

Regional Operations Manager Australia

Red Group Retail - Borders
01.2010 - 01.2011

McDonald's Operations Manager Victoria

McDonald's Australia Limited
01.2008 - 01.2010
  • A member of the McDonalds Leadership Team, develops a plan to drive the Strategic agenda within the region/market
  • Collaborates with Owner/Operators within marketplace to build sales, market share and profitability
  • Member of Senior Leadership Council
  • Demonstrates McDonald's values and leadership behaviours to build positive business relationships with key customers, including Senior Management, Operations Managers, Operations Consultants, support departments, suppliers and Customers
  • Accountable for delivering the short- and long-term sales and profit results of the market through people development and improved restaurant operations
  • Collaborates with the Regional Manager and financial team to develop the annual business plan for the market
  • Sets Profit Center targets with Operations Consultants
  • Accountable for achieving all established business plan targets (sales and transaction growth, income growth, market share) for the McOpCo market
  • 51 Restaurants
  • Direct Reports - 8 Consultants (Area Managers), 300 Managers, 5000+ Staff
  • Turnover: $200,000,000

McDonald's Franchise Consultant Victoria

McDonald's Australia Limited
01.2008 - 01.2009
  • Accountable for protecting the McDonald's brand by holding Licensees accountable to the McDonald's QSC operational standards, food safety standards, and labor laws within the market
  • Reviews QSC results (mystery shop, customer contacts, rolling assessment) to assess trends/opportunities throughout the market and works with licensees to create and execute improvement plans
  • Establishes processes and develops guidelines for licensees and Marketing Representatives to ensure that restaurants properly execute local store marketing (LSM), national and co-op promotions and the execution of new products and processes within the mini-market
  • Provides guidance and reviews with Licensees all reinvestment plans on an annual basis to include opening new restaurants, re-builds, re-models & equipment purchases
  • Proactively assesses risk to brand (e.g., priority restaurants, special sites, labor issues, media) and develops a plan to mitigate the risk
  • 22 Restaurants / 11 Franchisees

Regional Manager - Victoria / Tasmania

Nando's Australia
01.2006 - 01.2008
  • Improved sales through operations excellence, LSM and store involvement
  • Measured by sales budgets
  • Ensure QSC's operational audits are being completed and actioned by Field Service Team
  • Conduct follow up audits to ensure that problem areas are addressed
  • The point of contact for all franchisees / managers in the region in relation to any store issues whether they are operations, marketing, purchasing or HR
  • Work with the local site procurement and designers to ensure that new stores are opened on time to Nando's requirements
  • Guiding Franchisees / managers in your region to access the tools that assist in achieving strong revenue growth
  • Guiding Franchisees / managers in your region to access the tools that assist in controlling their costs
  • Compliance of any stores in your region, as per Nando's Operations manual and franchise agreement
  • Facilitate company & departmental directions to the network to ensure Franchisee buy-in
  • Company stores achieve appropriate operational standards & profitability
  • 77 Restaurants, 52 Franchisees

Corporate Accounts Manager - Australia / New Zealand

Kay Chemical International
01.2001 - 01.2006

McDonald's Restaurant Management

McDonald's Australia Limited
01.1996 - 01.2001
  • McDonald's Restaurant Manager of the Year 2000
  • Performance review ratings of Outstanding 3 year's running-1998, 1999, 2000
  • Selected as restaurant manager for the Australian Grand Prix

Skills

  • Leadership and team building
  • Solutions focused
  • Multi site operations management
  • People First Focused
  • Ability to motivate a large team

References

Available upon request

Timeline

Chief Operations Officer

Kryal Castle PTY LTD
01.2022 - 01.2024

General Manager

McDonalds
01.2019 - 01.2022

Regional Manager

TARGET Australia
02.2016 - 06.2017

Head Of Go To Market (Marketing)

TARGET Australia
01.2016 - 01.2018

Chief Operations Officer

MAGIC Hand Carwash
01.2011 - 01.2016

Regional Operations Manager Australia

Red Group Retail - Borders
01.2010 - 01.2011

McDonald's Operations Manager Victoria

McDonald's Australia Limited
01.2008 - 01.2010

McDonald's Franchise Consultant Victoria

McDonald's Australia Limited
01.2008 - 01.2009

Regional Manager - Victoria / Tasmania

Nando's Australia
01.2006 - 01.2008

Corporate Accounts Manager - Australia / New Zealand

Kay Chemical International
01.2001 - 01.2006

McDonald's Restaurant Management

McDonald's Australia Limited
01.1996 - 01.2001

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