Nathan Slattery

General Role: Reporting to the ANZ GM(CIO) I lead Service Management, Infra-Compute, Infra-Network, EUC, Service Desk, & a project function for Wilmar & subsidiaries across ANZ and the Pacific Islands. AU/NZ/PNG/Fiji/ New Caledonia.

In this role, I was responsible for consolidating the IT operations across two complex and diverse IT teams, while modernising infrastructure that had experienced years of underinvestment.

Reports 7 Direct - 42 Indirect + 18 dotted line (Islands)

• Budget accountability Infra & ops (25Mil OPEX/CAPEX)
• Develop and execute IT Infrastructure strategy (Short/Medium/Long Term out to 2027)
• Team mentoring and development
• Sit on global IT councils to drive strategy & innovation
• Manage daily operational functions implementing ITIL methodologies

Key achievements

• Successfully insourced IT Infrastructure & Operations from multiple providers building a strong in house team for Goodman Fielder and Wilmar Sugar Australia that can execute on key transformational projects at speed.
• Completed major infrastructure transformation, migrating legacy workloads to public cloud, resulting in increased resilience and savings of $3 million, whilst closing 3 datacenters.
• Matured ITIL processes, improving reporting/standards & compliance, implemented new MIM process, leading to reduction in major incidents.
• Led global initiative to deploy IAM (Identity and Access Management) with ANZ building role based access off IAM delivering efficiency, standards, user experience.
• Delivered multi-year Network transformation, included SD-WAN and Zero Trust Networking (SASE) technology, modernising Network Infra, improving security and efficiency with role based networking.
• Took lead role in evaluating existing public cloud environments, identifying areas for improvement, making changes to ensure it is financially sound, maximizing cost savings and increasing efficiency
• Demonstrated expertise in managing and optimizing public cloud environments, contributing to organization's bottom line.
• Fostered ethical and positive corporate culture change within teams with a key focus on standards
• Invested in team development & growth as evidence 9 team members promoted to higher level roles aligned to career objectives.

General Role: Reporting to the Head of IT. Leading the Service Management, Infrastructure, Application Support, End User computing, and Service Desk teams.

In this role I was tasked with streamlining the Support functions to increase efficiency break down duplication and position IT from a clean up turn the wheels team to solving business problems with technical solutions. Reports: 7 Direct - 22 Indirect

• Budgeting accountability for all IT (11Mil)
• Accountability for IT Support and Project Delivery
• Manage daily operational functions adopting ITIL methodologies
• Lead organisation in adopting cloud collaboration technology
• Vendor management
• Develop and execute IT Infrastructure strategy (Short/Medium/Long Term)
• Liaise with internal stakeholders to achieve business outcomes
• Staff training and development
• Team mentoring and development

Key achievements

• Reduced IT spend by $3.4 Million
• Matured IAM Strategy to include Role based access
• Restructured support teams including rightsizing
• Project managed repatriation of Service Desk
• Negotiated multiple successful IT deals with vendors
• Project Managed (IT Component) divestment of major division (150M business)
• Standardised Service Management tools
• Drove implementation of CMDB integrated with event management tool set
• Promotion of one of my team members to win "Global employee of the year" award

General Role: Reporting to CTO. Leading Infrastructure, End User computing, Application Support, Service Management and Service Desk.

In this role I was tasked with combining both Internal and digital Infrastructure teams into one, streamlining IT operations in slimmed down organisation and embarking on a divestment of a major division. Reports: 6 Direct - 26 Indirect

General Role: Reporting to the CTO. Leading the Platform and End User computing teams through a period of change in an organisation that was rapidly modernising their I.T portfolio.
Reports: 2 Direct - 13-18 Indirect

• Manage daily operational functions adopting ITIL methodologies
• Lead organisation in adopting cloud collaboration technology
• Vendor management including Managed Service Provider
• Develop IT Infrastructure strategy
• Develop Desktop strategy Chromebooks/Windows
• Liaise with internal stakeholders to achieve business outcomes
• Staff training and development

Key achievements

• Worked directly with HR and business Stakeholders to achieve complete automation of all on-boarding/off-boarding and account life cycle management, which improved IT governance and delivery of account management
• Migrated organisation to Google (Gsuite), including preparing organisation for change
• Implemented and achieved PCI & IRAP certification
• Motivated and turned around team culture within a struggling team
• Restructured support teams
• Successfully removed legacy surplus systems resulting in 65% reduction in licensing costs across a number of IT products

General Role: Led the team in delivering high level I.T service(s) to Dimension Data and its clients.
Direct Reports: 26

• Managed day to day team operations through "Service Now"
• Developed strategy and process to achieve business goals
• Met contractual deliverables
• Reported weekly on service levels
• Regularly met with all stakeholders to build and strengthen relationships
• Managed escalations in appropriate and timely manner
• Mentored/coached team members
• Resource management and scheduling
• Pricing management on nominated opportunities to ensure deliverable's could be met

Key Achievements

• Successfully implemented mentoring program
• Simplified and standardised technical reports to proactively manage customer environments
• Had 100% staff retention rate over 2 year period
• Successfully transitioned multiple high profile clients into managed services simultaneously
• Improved efficiency and productivity of team with strong repeatable process

General Role: Provided a high level of technical and customer service to Dimension Data and their clients and built strong relationships with customers and Dimension Data stakeholders

• Took ownership of customer environment
• Provided monthly report to clients
• Govern all projects Dimension Data was undertaking in customer environment which I was assigned
• Worked with CSM (Customer Service Manager) to manage relationship with customer and Dimension Data
• Managed Messaging Infrastructure across 12 different environments totalling over 60,000 Mailbox's using products such as Exchange 2003 / 2007 / 2010 / Enterprise Vault / OCS / Lync
• Provided mentoring and training to junior engineers key projects

Key Achievements

• Winner of Global Technical Excellence award
• Migrated clients from Exchange 2003 to Exchange 2007/2010
• Built reputation as a problem solver from both customers and peers
• Migrated clients to Dimension Data Cloud
• Migrated lotus notes clients to Exchange 2007/2010
• Worked as transition technical lead in acquiring new clients