Nathan Smith
Paralowie,SA
Summary
Customer-focused auto parts sales professional with experience guiding trade and retail customers on fitment, compatibility, and product selection. Handles order entry, stock enquiries, delivery updates, and customer follow-up while maintaining strong communication, teamwork, and a positive approach.
Overview
14
14
years of professional experience
Work History
Sales Representative
Cooldrive Auto Parts
Adelaide, SA
03.2026 - Current
- Sold auto parts to trade clients and retail customers, enhancing customer satisfaction and driving repeat business.
- Guided customers on vehicle fitment, compatibility, and product choices.
- Built relationships with workshops, mechanics, and repeat trade accounts.
- Entered orders through sales systems and followed up on customer requests.
- Handled enquiries on stock availability and delivery status, ensuring timely communication and customer support.
- Coordinated with warehouse staff on stock checks and order fulfillment.
- Maintained product knowledge across Cooldrive Auto Parts inventory and supplier lines.
- Analyzed customer feedback to improve products and services.
- Created detailed reports on sales activity to identify trends and inform strategy.
Parts Interpreter
CoolDrive Auto Parts
11.2022 - 03.2026
- Upsold products and services based on individual customer requirements, driving sales growth.
- Resolved escalated calls efficiently, achieving satisfactory outcomes for customers and the company.
- Worked effectively in fast-paced environments.
- Worked independently on tasks while effectively collaborating with team members.
- Demonstrated self-motivation by taking initiative on projects and tasks.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Displayed respect and friendliness in all interactions with colleagues and customers.
Retail Supervisor
Supercheap Auto
03.2013 - 11.2022
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Trained new employees on store policies, procedures, and sales techniques to improve customer engagement and sales effectiveness.
- Guided customers in locating products and making informed purchasing decisions tailored to their needs and preferences.
- Coordinated merchandising displays and signage to enhance product visibility and drive customer interest.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Labourer
Clear Cut Mowing
04.2019 - 11.2021
- Loaded and unloaded materials onto trucks and trailers at construction sites to ensure timely delivery.
- Managed safe and efficient use of tools and equipment on construction sites.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Assisted in successful project completion by following supervisor instructions and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Education
Completed Year 11 -
Parafield Gardens High School
Adelaide, SASkills
- Customer service
- Problem-solving
- Organizational skills
- Time management
- Computer skills
- Attention to detail
- Teamwork and collaboration
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Active listening
- Friendly, positive attitude
- Active listening
References
Denis Wilson
Cooldrive Auto Parts
8440 7900
Current manager
Ryan Anderson
Clear Cut Mowing
0434 103 690
Zac Clarke
Supercheap Auto Kilburn
8269 7122
Timeline
Sales Representative
Cooldrive Auto Parts
03.2026 - Current
Parts Interpreter
CoolDrive Auto Parts
11.2022 - 03.2026
Labourer
Clear Cut Mowing
04.2019 - 11.2021
Retail Supervisor
Supercheap Auto
03.2013 - 11.2022
Completed Year 11 -
Parafield Gardens High School