Nathan Spalding
Kirribilli
Summary
Dynamic leader with expertise in operations management and leadership development. Proven track record in optimizing store operations and team performance, achieving significant sales growth. Energized by leading highly engaged teams that collaborate, seek continuous improvement, and achieve exceptional results. Passionate about mentoring and coaching teams to achieve their personal goals and develop the business
Overview
20
20
years of professional experience
Work History
Senior Retail Manager
IKEA
05.2013 - Current
- Functional leader that has overseen three of the largest teams in the store, Food, Sales and Customer Relations in my time at the Tempe IKEA store.
- Overall accountable for a team of 65 coworkers including two Operations Managers and four team leaders.
- Accountable for all team development and performance evaluation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Optimized store layout for efficient customer flow, improving overall shopping experience and maximizing sales potential.
- Managed budgeting process, ensuring optimal allocation of resources across various departments while maintaining profitability targets.
- Analyzed sales data to identify trends and adjust merchandising plans accordingly for maximum revenue generation.
Store Manager
Early Settler
12.2012 - 05.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Rotated merchandise and displays to feature new products and promotions.
Merchandise Manager
Myer Department Store
03.2010 - 12.2012
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Motivated and mentored sales team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Worked with external stakeholders to improve sales, and customer satisfaction.
- Coordinated cross-functional teams to execute successful product launches within tight deadlines.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
Deputy Store Manager
Freedom Furniture
02.2005 - 03.2010
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Assisted in recruiting, hiring and training of team members.
- Collaborated with the Store Manager to develop annual budgets, set sales targets, and monitor progress towards goals.
- Oversaw cash handling procedures ensuring accurate accounting of daily transactions while minimizing discrepancies.
- Maintained visual standards throughout the store by regularly updating displays and floor layouts according to corporate guidelines.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
Certificate III - Business Administration And Management
TAFE NSW
NSW09-2001
High School Diploma -
Pittwater High School
Mona Vale, NSW12-1998
Skills
- Problem-solving
- Sales management
- Leadership development
- Operations management
- Inventory control
- Team training and development
- Process improvements
- Profit and loss analysis
- Store process development
Accomplishments
- Supervised team of 65 team members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Workforce and KRONOS skilled
- PowerBi literate
- excel used daily
- Word/PowerPoint proficient
- COGNOS/SAP
Timeline
Senior Retail Manager
IKEA
05.2013 - Current
Store Manager
Early Settler
12.2012 - 05.2013
Merchandise Manager
Myer Department Store
03.2010 - 12.2012
Deputy Store Manager
Freedom Furniture
02.2005 - 03.2010
Certificate III - Business Administration And Management
TAFE NSW
High School Diploma -
Pittwater High School
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