Nathan Stanfield
Duty Manager
Mount Louisa,Australia
Summary
Dynamic hospitality professional with over 9 years of experience in the fast-food industry, recognized for problem-solving abilities and enhancing customer satisfaction while driving operational improvements. Expertise includes food preparation, cash handling, staff delegation, and effective resolution of customer complaints. Strong organizational skills and a proactive approach to demanding work environments demonstrate flexibility and adaptability to changing job requirements. Committed to leveraging academic knowledge and practical experience to contribute positively to future roles while upholding high ethical standards and effective communication.
Professional management expert with proven ability to oversee day-to-day operations and maintain high standards. Known for fostering team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff supervision.
Overview
11
11
years of professional experience
Work History
Relief Duty Manager
Brothers Leagues Club
11.2022 - Current
- Commenced employment in 2022 as a bartender/gaming room attendant. Role included patron service, monitoring and ensuring responsible service of alcohol, and general assistance with gaming machine concerns.
- Promoted to a Relief Duty Manager prior to my first anniversary of employment.
- Relief Duty Manager roles (current):
- When required, engagement with challenging patrons which may include refusal of service, discussing both house policies and relevant Queensland legislation.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Creating multiple excel spreadsheets indicative of money movement throughout the business.
- Managing up to sixty staff at once across six bars; organising break times, start and finish times, delegation of key tasks, direction of any questions or queries they may pose.
- Retrieving required CCTV footage for police officers if any altercation should arise and regularly consult with security guards on shift.
- I am delegated the responsibility for staff engagement and safety on shift, money management in consultation, and any other concerns which may arise.
- Ensured compliance with all company policies, local regulations, and industry standards related to hospitality operations.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Second in Charge, Integral Staff Member Role
Pizza Riviera
08.2019 - 12.2022
- Second in Charge, Integral Staff Member Role
- Assisting in all managerial roles as required.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Due to my honest, outgoing personality, I excel in customer service in a fast-paced high-pressure environment.
- This commenced as a casual position, which escalated to more responsible shifts and tasks, which led to a more permanent managerial position.
- Established positive relationships with customers and other staff members.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Integral staff member role, shift runner
Dominos North Shore
05.2014 - 10.2015
- Integral staff member role, shift runner
- This commenced as a casual position, then due to being trained as a shift runner, became a permanent part-time role management role leading to 30+hrs a week, again changing for university requirements.
Education
Bachelor of Environmental Practice - Corporate Environmental Science
James Cook University
11.2024
Bachelor of Education - Secondary School, Modern History, Applied English skills
James Cook University
11.2017
High School Diploma - undefined
Northern Beaches State High School
11.2013
Skills
- Customer service
- Dining and beverage management
- Skilled in resolving conflicts through effective communication
- Workplace safety
- Attention to detail
- Team supervision
- Staff delegation
- Completion of shift reports
- Quality control
- First Aid
- Strong numerical analysis skills
- Staff training and development
- Shift scheduling
- Health and safety compliance
- Staff management
- Inventory control
- Order processing
- Staff scheduling for absences
- Motivational leadership
- Staff training
- Keno and tab operations
- Facilitating payment transactions for gambling winnings
Accomplishments
- Black Belt Instructor Rank: South Pacific Tae-Kwon-Do, 2011.
- Professional development completed at AECOM Engineering, 2011.
- Participated in the clean-up effort for the Brisbane 2011 floods, 2011.
- White Card, 2011.
- Certificate II in Engineering at TAFE Queensland, Bohle, 2012
- High School Diploma from Northern Beaches State High School, OP 13, 2013.
- Blue Card, 2015.
- Professional development completed at Townsville State High School, 2015.
- Professional development completed at Kirwan State High School, 2016.
- Queensland Driver License (C); OPEN; Manual, 2017.
- Professional development completed at The Cathedral School of St Anne & St James, 2018.
- Motorcycle License (RE) 2021.
- Perform First Aid, 2022-current.
- Responsible Management of a Licensed Venue; RMLV, 2022-current.
- Approved Duty Manager, RMLV 2022-current.
- Customer Liaison Officer; CLO, 2022-current.
- Covid Certificate 2022.
- Responsible service of Alcohol; RSA 2022-current.
- Responsible service of Gambling; RSG 2022-current.
- Professional development completed at Wildlife Surrounds in Giru, 2023.
- Food hygiene/safety, 2023-current.
- Perform CPR, 2023-current.
- Bachelor of Environmental Practice; Majoring in Corporate Environmental Science, 2024.
Timeline
Relief Duty Manager
Brothers Leagues Club
11.2022 - Current
Second in Charge, Integral Staff Member Role
Pizza Riviera
08.2019 - 12.2022
Integral staff member role, shift runner
Dominos North Shore
05.2014 - 10.2015
Bachelor of Education - Secondary School, Modern History, Applied English skills
James Cook University
High School Diploma - undefined
Northern Beaches State High School
Bachelor of Environmental Practice - Corporate Environmental Science
James Cook University
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