Nathan Swales
Millars Well
Summary
I am a young man that is determined to learn new skills and trades and I am willing to give everything and anything people throw at me a go, I am hard working polite and have always left a good impression with customers and the company’s ive worked with/for.
I have nearly two years of experience working in a professional heating installation company where I have developed my working at heights skills, building/installation and customer’s service knowledge. I would often find myself team leader on jobs making sure everything was going to plan and looking over a younger and newer employee.
Overview
2
2
years of professional experience
Work History
heating engineer and installer
Stove Industry Supplies
01.2023 - 08.2024
- Working in the installation team I was able to develop and learn skills such as, brick laying, plaster boarding, plastering, communication skills, team skills, customer service skills, self risk assessment, confidence working at heights, ability to work out how much materials we need for a job, the ability to work out how long a job should take us, problem solving skills, team leadership and self confidence in myself while performing a job.
- Working as a heating engineer and installer I had to ensure everything I did and looked at was up to the HETAS codes, rules and regulations ensuring the customers safety and health, which I took very seriously as we would regularly sit and check if any new regulations have been put into place.
- While working at stove industry supplies I would often find myself working in the warehouse organising and helping out with shipments and orders, and in the showroom helping customers with advice and pricing.
- Working as an installer I was required to have my working at heights certificate whitch allows me to safely and correctly set up ladders and ropes for a harness preventing injuries. I was also required to get my manual handling certificate whitch has now helped me develop confidence working at height with weight and being able to move heavy objects the correct way preventing injury.
- Installed heating systems for improved home temperature control.
- Ensured customer satisfaction with timely and efficient repairs.
- Conducted safety assessments of previously installed systems to avoid potential hazards.
- Demonstrated exceptional troubleshooting skills, resolving persistent faults in heating systems.
- Provided excellent customer service whilst addressing client enquiries or concerns about their heating system.
- Completed all works to high standards in line with company and industry requirements.
- Handled installation and maintenance work in domestic and commercial buildings.
- Advised customers about best appliances to install based on needs.
- Maintained clear and complete records of installation, maintenance or repair actions.
- Collaborated with construction teams to integrate heating systems into new builds seamlessly.
- Reduced customer complaints with meticulous attention to detail during installations.
Customer service and cook
Papa johns
06.2022 - 09.2022
- I would regularly find myself on the front of house manning the register dealing with customers both in store and over the phone whitch has developed my customer service skills and allowed me to learn how to deal with the public in different situations in the correct way.
- I would also regularly find myself making the food where I have developed and learnt skills like being efficient, always cleaning up after myself, doing things correctly the first time, listening to team leaders and communication skills while working in a team .
- Enhanced customer satisfaction by preparing and serving high-quality meals.
- Organised kitchen equipment and utensils for easy access during peak hours.
- Followed strict dietary requirements when preparing food for customers with allergies or health concerns.
- Managed multiple orders simultaneously under high pressure situations, meeting service deadlines successfully.
- Changed and sanitised surfaces between tasks to avoid cross-contamination.
- Followed precise recipes detailing ingredient requirements and cooking methods.
Education
GCSEs -
Cardinal Allen Catholic High School
Fleetwood, EnglandSkills
- Full uk drivers license
- Uk Working at heights certificate
- Uk Manual handling certificate
- Good with power tools and equipment
- On site experience
- Customer service skills
- Very determined
- Bricklaying
- Plaster boarding
- Plastering small areas
- Working at heights
- Solid fuel stove installer
- Biomass fuel understanding
- Calm under pressure
- Resourcefulness
- Problem-solving
- Communication skills
- Organisation and tidiness
- Installation skills
- Troubleshooting and problem solving
- Customer service
- Leak detection
- Pipe installation
- Inspecting and testing
- Diagnosis and repair of performance
- Fault-finding analysis
- Maintenance
- Deadline-driven
- Heating Installations
- Risk Assessments
- Solid fuel stoves knowledge
- Biomass boilers understanding
- Domestic heating experience
- Safe work practices
- Proactive equipment checks
Timeline
heating engineer and installer
Stove Industry Supplies
01.2023 - 08.2024
Customer service and cook
Papa johns
06.2022 - 09.2022
GCSEs -
Cardinal Allen Catholic High School