Summary
Overview
Work History
Education
Skills
Referees:
Timeline
Generic

Nathan Thompson

South Grafton,NSW

Summary

Accomplished professional with over 15 years of experience in retail management and direct support roles, demonstrating exceptional leadership, operational oversight, and a commitment to enhancing team performance and client satisfaction. At Caringa, I've extended my expertise to support individuals with disabilities, contributing significantly in direct care and administrative capacities. Skilled in fostering team collaboration, process improvement, and delivering outstanding service, I excel in dynamic environments requiring adaptability and a compassionate, solutions-focused approach.

Overview

14
14
years of professional experience

Work History

Direct Support Worker/Workforce Coordinator

Caringa
Grafton , NSW
12.2021 - Current
  • Provide direct support to individuals with disabilities, ensuring their daily needs are met and promoting independence through personalized care.
  • Act as a key member of the administration team, focusing on rostering tasks to efficiently manage staff schedules and client support needs.
  • Serve as contingency support for the Plan Management team for six months, assisting in managing client plans and ensuring compliance with funding and service delivery standards.

Store Manager

Yes Optus Grafton
Grafton, NSW
01.2010 - 02.2022
  • Managed store operations, focusing on customer service excellence and team leadership, enhancing store performance and productivity.
  • Implemented process improvements, optimizing operational efficiency and staff productivity.
  • Cultivated a customer-focused environment, leading to increased sales through effective upselling and cross-selling strategies.
  • Coordinated staff training and development, fostering a skilled and motivated team.

Education

Diploma of Community Services - Currently Studying

Tafe NSW
Grafton

Certificate IV in Community Services -

Tafe
Grafton
12-2023

Diploma in Biblical Studies And Theology -

Clarence Valley Ind Baptist Church
Grafton
12-2008

High School Diploma -

Beenleigh State High School
Beenleigh Qld
2005

Certificate III in Information Technology General -

School Based Traineeship
2005

Skills

  • Proficient in providing direct support to individuals with disabilities, focusing on personalized care and promoting independence
  • Experienced in administrative roles, including rostering and staff schedule management, within a support service context
  • Skilled in plan management contingency support, ensuring client plans are managed effectively and in compliance with service standards
  • Strong leadership and team-building abilities, fostering collaboration and high-performance in diverse team settings
  • Expert in process improvement strategies, enhancing operational efficiency and client satisfaction
  • Advanced customer service skills, adaptable to varying client needs and environments
  • Proficient with MS Office and adaptable to new technology systems for operational efficiency
  • Background in retail management, emphasizing store operations oversight, employee supervision, and profitability strategies

Referees:

Sean Austin
Workforce Planning Coordinator | Grafton NSW

(02) 6640 9300

Sean.Austin@caringa.com.au

Adam Sanders
Plan Management | Grafton NSW
(02) 6640 9300
Adam.Sanders@caringa.com.au
Rev Nigel Davies
Pastor Emeritus | Clarence Valley Baptist Church
(02) 66425743 / 0402445833
pndavies@gmail.com

Timeline

Direct Support Worker/Workforce Coordinator

Caringa
12.2021 - Current

Store Manager

Yes Optus Grafton
01.2010 - 02.2022

Diploma of Community Services - Currently Studying

Tafe NSW

Certificate IV in Community Services -

Tafe

Diploma in Biblical Studies And Theology -

Clarence Valley Ind Baptist Church

High School Diploma -

Beenleigh State High School

Certificate III in Information Technology General -

School Based Traineeship

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Nathan Thompson