NATHAN VALMAS
Summary
Personable Inside Sales Manager with 2+ years of experience driving sales force expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.
Overview
9
9
years of professional experience
Work History
Inside Sales Manager
Dell Technologies
05.2022 - 09.2024
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Baggage Handler
Qantas Ground Services
01.2017 - 03.2020
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Observed safety and privacy procedures in handling passengers' property.
Customer Service in IT (Work Experience)
Marrickville Computer Lab
09.2015 - 09.2015
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Conducted regular reviews of operations and identified areas for improvement.
Computer Repair (Work Experience)
Sydney Itec Repair Centre
08.2015 - 08.2015
- Gaining important knowledge of both hardware and software components of a computer.
- Reprogramming computer systems.
- Configured new systems.
- Updated software packages.
- Diagnosed and resolved IT issues.
Education
Diploma IT Professional Practice -
University of Technology Sydney
05.2022
Bachelor of Science in Information Technology - Interactive Design
University of Technology Sydney
06.2021
Diploma of Information Technology - undefined
Macquarie University
12.2017
Skills
- SQL
- Linux (Red Hat)
- JavaScript
- HTML
- Account Management
- Product branding
- Sales Tracking
- Market Knowledge
- Competitor research
- Customer surveying
- Database Management
- Product Promotion
- Cross-Functional Collaboration
- Customer Service Management
- Account Acquisition
- Communication Skills
- Flexibility & Adaptability
- Problem Solving & Decision Making Skills
References
References available upon request
Timeline
Inside Sales Manager
Dell Technologies
05.2022 - 09.2024
Baggage Handler
Qantas Ground Services
01.2017 - 03.2020
Customer Service in IT (Work Experience)
Marrickville Computer Lab
09.2015 - 09.2015
Computer Repair (Work Experience)
Sydney Itec Repair Centre
08.2015 - 08.2015
Diploma IT Professional Practice -
University of Technology Sydney
Bachelor of Science in Information Technology - Interactive Design
University of Technology Sydney
Diploma of Information Technology - undefined
Macquarie University