Nathan Villaverde
Padstow,NSW
Summary
Experienced professional with a successful history of building client relationships and creating opportunities. Proficient in identifying customer needs, providing value-driven solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
11
11
years of professional experience
Work History
Account Manager
Hilti Australia
Rhodes, NSW
01.2024 - Current
- Cultivated strong customer relationships to establish long-term, profitable partnerships.
- Presented Hilti products and conducted high-level technical consultations to clients.
- Developed daily strategies to optimize client potential within designated sales territories.
- Identified and pursued business opportunities to convert leads into loyal customers.
- Utilized Salesforce for accurate tracking of customer interactions and sales progress.
- Demonstrated effective communication skills to facilitate product demonstrations and close sales.
- Exhibited technical expertise in Hilti products to deliver informed consultations and training.
- Emphasized a customer-centric approach to understand and fulfil client needs.
Customer Success Manager
Hilti Australia
Rhodes, NSW
12.2021 - 01.2024
- Executed service rollouts at customer job sites, offices, and warehouses, including tool training and software as a service.
- Entered asset data into customer-facing databases using desktop and smartphone systems.
- Trained customers on desktop and smartphone Hilti applications and solutions to optimize daily workflows.
- Collaborated with salesforce and software specialists to ensure seamless service transitions.
- Conducted regular care visits to manage customer satisfaction and service revenue growth.
- Documented and verified test reports in compliance with Hilti's quality standards.
- Oversaw external partner actions during all implementations at various locations.
- Maintained strong communication with customers regarding service requests and follow-ups.
Technical Team Leader /Technical Advisor
Velux Australia
Alexandria, NSW
11.2017 - 12.2021
- Directed lead management and reporting processes, providing guidance on lead measurement.
- Delivered monthly lead distribution reports to General Manager and National Sales Manager.
- Supported spare parts procurement, collaborating with senior technical advisors on orders.
- Trained team in CRM functionalities while coordinating updates with software providers.
- Approved service and installation invoices after inquiries with team members.
- Verified installer records for compliance with licensing and insurance requirements.
- Served as primary escalation point for resolving complaints.
- Reviewed warranty forms, approving or questioning submissions from team members.
Freight Operations Agent
Qantas Freight
Mascot, NSW
12.2014 - 11.2017
- Delivered exceptional customer service and addressed freight and cargo inquiries.
- Managed freight acceptance, delivery, and invoicing processes efficiently.
- Maintained accurate records of shipments to ensure data integrity.
- Calculated charges for services and insurance after weighing personal effects.
- Prepared airline-specific cargo manifests to facilitate smooth operations.
- Conducted on-dock labeling and weighing of cargo to meet airway bill standards.
- Directed delivery trucks to appropriate shipping doors or designated marshaling areas.
- Inspected freight, verified item counts against invoices, and documented shortages.
Education
Advanced Diploma - Theatre And Performing Arts
Regional Institute of Performing Arts
Newcastle, NSW12.2014
Certificate III - Theatre Design And Stagecraft
EORA College
Newtown, NSW12.2011
Higher School Certificate -
Ashfield De La Salle
Ashfield12.2007
Skills
- Team collaboration and relationship building
- Database management
- Adobe Creative Suite expertise
- Microsoft Office proficiency
- Excel expertise
- Professional demeanor
- Transcription skills
- Process optimization
- Account and calendar oversight
- Training and development facilitation
- CRM expertise
- Customer retention and acquisition strategies
- Customer relationship management
- Opportunity identification
- B2B and B2C experience
- Large-scale business transactions
Referees
Mr. Arun Chowdhury
Business development manager
Trafalgar Group
Email: arun.chowdhury@tgroup.com.au
Work Ph: 0403 309 424
Mr. Shane Kulatunga
Construction project manager
Hilti Australia
Email: shane.kulatunga@hilti.com
Mobile: 0429 514 468
Mr. Peter Chan
Senior account manager
Hilti Australia
Email: peter.chan@hilti.com
Mobile: 0419 442 798
Timeline
Account Manager
Hilti Australia
01.2024 - Current
Customer Success Manager
Hilti Australia
12.2021 - 01.2024
Technical Team Leader /Technical Advisor
Velux Australia
11.2017 - 12.2021
Freight Operations Agent
Qantas Freight
12.2014 - 11.2017
Advanced Diploma - Theatre And Performing Arts
Regional Institute of Performing Arts
Certificate III - Theatre Design And Stagecraft
EORA College
Higher School Certificate -
Ashfield De La Salle