Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Nathan Villaverde

Padstow,NSW

Summary

Experienced professional with a successful history of building client relationships and creating opportunities. Proficient in identifying customer needs, providing value-driven solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

11
11
years of professional experience

Work History

Account Manager

Hilti Australia
Rhodes, NSW
01.2024 - Current
  • Cultivated strong customer relationships to establish long-term, profitable partnerships.
  • Presented Hilti products and conducted high-level technical consultations to clients.
  • Developed daily strategies to optimize client potential within designated sales territories.
  • Identified and pursued business opportunities to convert leads into loyal customers.
  • Utilized Salesforce for accurate tracking of customer interactions and sales progress.
  • Demonstrated effective communication skills to facilitate product demonstrations and close sales.
  • Exhibited technical expertise in Hilti products to deliver informed consultations and training.
  • Emphasized a customer-centric approach to understand and fulfil client needs.

Customer Success Manager

Hilti Australia
Rhodes, NSW
12.2021 - 01.2024
  • Executed service rollouts at customer job sites, offices, and warehouses, including tool training and software as a service.
  • Entered asset data into customer-facing databases using desktop and smartphone systems.
  • Trained customers on desktop and smartphone Hilti applications and solutions to optimize daily workflows.
  • Collaborated with salesforce and software specialists to ensure seamless service transitions.
  • Conducted regular care visits to manage customer satisfaction and service revenue growth.
  • Documented and verified test reports in compliance with Hilti's quality standards.
  • Oversaw external partner actions during all implementations at various locations.
  • Maintained strong communication with customers regarding service requests and follow-ups.

Technical Team Leader /Technical Advisor

Velux Australia
Alexandria, NSW
11.2017 - 12.2021
  • Directed lead management and reporting processes, providing guidance on lead measurement.
  • Delivered monthly lead distribution reports to General Manager and National Sales Manager.
  • Supported spare parts procurement, collaborating with senior technical advisors on orders.
  • Trained team in CRM functionalities while coordinating updates with software providers.
  • Approved service and installation invoices after inquiries with team members.
  • Verified installer records for compliance with licensing and insurance requirements.
  • Served as primary escalation point for resolving complaints.
  • Reviewed warranty forms, approving or questioning submissions from team members.

Freight Operations Agent

Qantas Freight
Mascot, NSW
12.2014 - 11.2017
  • Delivered exceptional customer service and addressed freight and cargo inquiries.
  • Managed freight acceptance, delivery, and invoicing processes efficiently.
  • Maintained accurate records of shipments to ensure data integrity.
  • Calculated charges for services and insurance after weighing personal effects.
  • Prepared airline-specific cargo manifests to facilitate smooth operations.
  • Conducted on-dock labeling and weighing of cargo to meet airway bill standards.
  • Directed delivery trucks to appropriate shipping doors or designated marshaling areas.
  • Inspected freight, verified item counts against invoices, and documented shortages.

Education

Advanced Diploma - Theatre And Performing Arts

Regional Institute of Performing Arts
Newcastle, NSW
12.2014

Certificate III - Theatre Design And Stagecraft

EORA College
Newtown, NSW
12.2011

Higher School Certificate -

Ashfield De La Salle
Ashfield
12.2007

Skills

  • Team collaboration and relationship building
  • Database management
  • Adobe Creative Suite expertise
  • Microsoft Office proficiency
  • Excel expertise
  • Professional demeanor
  • Transcription skills
  • Process optimization
  • Account and calendar oversight
  • Training and development facilitation
  • CRM expertise
  • Customer retention and acquisition strategies
  • Customer relationship management
  • Opportunity identification
  • B2B and B2C experience
  • Large-scale business transactions

Referees

Mr. Arun Chowdhury 

Business development manager

Trafalgar Group

Email: arun.chowdhury@tgroup.com.au

Work Ph: 0403 309 424

Mr. Shane Kulatunga

Construction project manager

Hilti Australia

Email: shane.kulatunga@hilti.com

Mobile: 0429 514 468

Mr. Peter Chan

Senior account manager

Hilti Australia

Email: peter.chan@hilti.com

Mobile: 0419 442 798

Timeline

Account Manager

Hilti Australia
01.2024 - Current

Customer Success Manager

Hilti Australia
12.2021 - 01.2024

Technical Team Leader /Technical Advisor

Velux Australia
11.2017 - 12.2021

Freight Operations Agent

Qantas Freight
12.2014 - 11.2017

Advanced Diploma - Theatre And Performing Arts

Regional Institute of Performing Arts

Certificate III - Theatre Design And Stagecraft

EORA College

Higher School Certificate -

Ashfield De La Salle

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Nathan Villaverde