Nathan Villaverde
Padstow,NSW
Summary
Account specialist with over 10 years of experience supporting complex project execution and cross-functional collaboration. Skilled in translating strategic objectives into structured execution plans, maintaining alignment across multidisciplinary teams, and sustaining delivery momentum in fast-moving environments. Experienced working within iterative CRM workflows and Jira-based tracking, with a strong focus on proactive risk management, workflow clarity, and enabling teams to execute effectively. Seeking to contribute structured coordination and collaborative delivery mindset within developmental environments.
Overview
11
11
years of professional experience
Skills
- Account & Partner Relationship Management
- Developer partner support
- Cross-functional coordination
- Risk identification and escalation
- Delivery planning & milestone coordination
- Workflow optimisation
- Jira workflow exposure
- CRM platforms (Salesforce, Zoho)
- Stakeholder alignment
- Structured problem resolution
- Production workflow coordination
Work History
Account Manager - Technical Delivery & Solutions
Hilti Australia
Rhodes, NSW
01.2024 - Current
- Act as primary liaison between enterprise clients and engineering specialists, maintaining alignment across delivery milestones and reducing ambiguity during complex implementation cycles.
- Translate complex operational requirements into structured execution plans that balance technical constraints with business priorities, enabling predictable delivery progress.
- Identify delivery risks early, and coordinate cross-functional resolution, sustaining team momentum, and minimizing workflow disruption.
- Maintain ownership of assigned accounts through ongoing consultation, structured follow-ups, and a consistent communication cadence to ensure sustained partner success.
- Emphasized a customer-centric approach to understand and fulfil client needs.
Customer Success Manager - Software Implementation
Hilti Australia
Rhodes, NSW
12.2021 - 01.2024
- Managed the end-to-end implementation lifecycle for enterprise asset management software, including onboarding, configuration alignment, stakeholder coordination, and go-live readiness.
- Focused on creating structured environments where teams can execute effectively, while maintaining a sustainable delivery pace.
- Supported onboarding and rollout of enterprise asset management systems, facilitating alignment between internal teams, external partners, and delivery timelines.
- Facilitated requirement workshops to map operational workflows against platform capabilities and constraints.
- Coordinated implementation activities across internal engineering teams and external stakeholders, ensuring successful adoption.
- Maintained delivery visibility through Jira-based workflow tracking, supporting iterative execution and milestone clarity.
- Delivered structured onboarding sessions and documentation to support operational continuity.
- Conducted post-launch optimisation reviews to improve system efficiency and stakeholder alignment
Technical Team Leader /Technical Advisor
Velux Australia
Alexandria, NSW
11.2017 - 12.2021
- Acted as an escalation point for complex issues, removing blockers, and maintaining execution continuity across teams.
- Coordinated documentation workflows to improve operational clarity and internal tracking processes.
- Translated engineering constraints into clear implementation guidance for diverse stakeholders.
Freight Operations Agent
Qantas Freight
Mascot, NSW
12.2014 - 11.2017
- Managed time-sensitive documentation workflows under strict operational timelines.
- Ensured compliance while coordinating across multiple external partners.
- Maintained operational clarity by tracking shipment progress, resolving discrepancies, and communicating updates to prevent service disruption.
Education
Advanced Diploma - Theatre And Performing Arts
Regional Institute of Performing Arts
Newcastle, NSW12.2014
Certificate III - Theatre Design And Stagecraft
EORA College
Newtown, NSW12.2011
Higher School Certificate -
Ashfield De La Salle
Ashfield12.2007
Referees
Contact details available upon request
Timeline
Account Manager - Technical Delivery & Solutions
Hilti Australia
01.2024 - Current
Customer Success Manager - Software Implementation
Hilti Australia
12.2021 - 01.2024
Technical Team Leader /Technical Advisor
Velux Australia
11.2017 - 12.2021
Freight Operations Agent
Qantas Freight
12.2014 - 11.2017
Advanced Diploma - Theatre And Performing Arts
Regional Institute of Performing Arts
Certificate III - Theatre Design And Stagecraft
EORA College
Higher School Certificate -
Ashfield De La Salle