Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nathan Wright

Glenwood,NSW

Summary

Adept at branch operations management and fostering customer relationships, I significantly enhanced service quality at Reece Plumbing, driving revenue growth and team performance. My strategic approach to staff management and process improvement, coupled with a strong work ethic, consistently exceeds targets. Skilled in coaching and client relationship management, I excel in high-pressure environments, achieving notable customer satisfaction levels. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Branch Manager

Reece Plumbing
03.2011 - 05.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Sales/Driver, Warehouse Orders

Plumbers Co-op
09.2009 - 03.2011
  • Proactively communicated inventory needs to warehouse staff in order to avoid stock outage or delays in fulfilling orders.
  • Improved customer satisfaction by providing timely product deliveries and addressing concerns promptly.
  • Served as an knowledgeable resource for clients on product features, pricing, and availability.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Delivered orders to customers to drive full satisfaction.
  • Operated delivery vehicles safely and efficiently.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Completed daily pre- and post-trip vehicle inspections.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Assisted with sorting and organizing stockroom items.
  • Developed long-term relationships with key accounts, resulting in repeat business and increased revenue.

Customer Service Representative

IC Firth
01.2008 - 09.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Tracked customer service cases and updated service software with customer information.

Fencing Contractor

Hills Fencing
03.2007 - 01.2008
  • Oversaw quality assurance measures, maintaining high standards of workmanship across all projects.
  • Collaborated closely with clients to design custom fencing solutions tailored to their needs.
  • Developed strong relationships with suppliers, securing high-quality materials at competitive prices.
  • Continuously improved skills through ongoing professional development opportunities within the fencing industry.
  • Conducted thorough site assessments, identifying potential challenges and planning appropriate solutions.
  • Adhered to strict regulatory guidelines for zoning restrictions and building codes during fence installation projects.
  • Used hand tools and instruments to take measurements.
  • Dug holes and trenches to position fences correctly.
  • Joined, raised and secured fence segments in place.
  • Discussed fencing requirements and specifications with clients.
  • Installed metal and wooden fences and privacy borders.
  • Set metal or wooden posts in upright positions in postholes.
  • Filled post holes with concrete to maintain proper stability and longevity of fencing installations.

Department Assistant

Woolworths Supermarket
05.1995 - 03.2007
  • Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
  • Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
  • Assisted in increasing sales revenue through effective merchandising and promotional efforts.
  • Developed strong rapport with customers, driving repeat business through personalized service experiences.
  • Ensured compliance with company safety protocols while promoting a secure working environment conducive to staff member productivity.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed vendor relationships for timely product deliveries and efficient resolution of issues.
  • Maximized productivity and profitability by balancing sales and expenses.

Education

High School Diploma -

Macquaire Boys High School
North Parramatta
12.1996

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Excellent work ethic
  • Attention to Detail
  • Coaching and Mentoring
  • Team Supervision
  • Relationship building and management
  • Strong team-builder
  • Staff Management
  • Decision-Making
  • Relationship Building
  • Team Player
  • Training and Development
  • Process Improvement
  • Account Review
  • Product Training
  • Sales Development
  • Goals and performance
  • Friendly
  • Performance Reviews
  • Know Your Customer
  • Sales Support
  • Business Relationship Management

Certification

  • Licensed LF Forklift - 12 years
  • First Aid - 8 Years

Timeline

Branch Manager

Reece Plumbing
03.2011 - 05.2024

Sales/Driver, Warehouse Orders

Plumbers Co-op
09.2009 - 03.2011

Customer Service Representative

IC Firth
01.2008 - 09.2009

Fencing Contractor

Hills Fencing
03.2007 - 01.2008

Department Assistant

Woolworths Supermarket
05.1995 - 03.2007

High School Diploma -

Macquaire Boys High School

Similar Profiles

CREATE PROFILE
Nathan Wright