Nathaniel Ferrara
St Kilda East,VIC
Summary
Highly motivated Manager with expertise in, staff management, budgeting, menu creation and customer service. Adept at problem-solving and multitasking in fast-paced environments. Brings a high level of energy and enthusiasm, with the ability to work quickly and effectively under pressure. Seeking an opportunity to leverage my expertise in optimizing venue performance and delivering outstanding experiences for clients and guests.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Venue Manager
Hawker Hall
08.2023 - Current
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented and enforced strict allergy and dietary procedures to manage risk and prevent accidents
- Spearheaded and oversaw incentives and competitions to drive SPH and sales of particular items
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Correctly calculated inventory and ordered appropriate supplies.
Venue Manager
The Gertrude Hotel
06.2022 - Current
- Managed venue operations, ensuring seamless execution of events and optimizing customer satisfaction.
- Developed and curated seasonal signature cocktail menus and wine lists, effectively controlling costs, while maintaining competitive pricing.
- Implemented strategic marketing initiatives and promotional campaigns, resulting in a significant increase in venue bookings and revenue.
- Oversaw and maintained the email account, booking functions, ordering stock, replying to guests in a timely manner, and sending invoices.
- Conducted regular staff training sessions, emphasizing customer service, product knowledge, and responsible alcohol service, leading to a highly proficient team that consistently delivered exceptional service.
- Supervised social media accounts, creating engaging content and strategically scheduling posts to strengthen our local presence.
Bar Manager
Beyond The Palms
11.2020 - 06.2022
- Spearheaded the development and curation of an inventive, rotating seasonal cocktail and wine menu.
- Conducted thorough weekly stocktakes to ensure precise inventory management.
- Facilitated frequent training sessions for staff, elevating their proficiency in cocktail, wine, and spirits.
- Designed and implemented streamlined opening and closing procedures, optimizing operational efficiency.
- Executed weekly cleaning of the beer line, guaranteeing hygienic and optimal conditions.
Bartender / Waiter
Up In Smoke
- Provided exceptional customer service by attending to a high volume of up to 30 customers at the bar and 60 table bar area.
- Demonstrated strong organizational skills by setting up glassware, liquor, and other necessary supplies for special events.
- Ensured efficiency and customer satisfaction by pouring and preparing mixed drinks for over 100 customers daily, as well as creating innovative libations to attract new clientele.
- Prepared the bar for operation, including obtaining cash and stocking the service bar.
- Maintained a pristine customer environment by diligently polishing glassware, bussing tables, and promptly removing debris.
Bartender
The Vineyard
11.2018 - 02.2020
- Provided exceptional service to a high volume and fast-paced venue, accurately serving up to 250 customers.
- Demonstrated creativity by developing monthly unique drink and cocktail offerings.
- Implemented efficient bar inventory and storage procedures to ensure optimal stock levels and meet customer demands.
- Enhanced bar marketing brand and profitability by creating innovative signature cocktails.
- Delivered guests expectations by promptly preparing on-demand specialty drink orders.
Education
High School Diploma -
Caroline Chisholm Catholic Collage
11.2010
Skills
- Event coordination
- Staff management
- Budgeting and finance
- Customer service
- Product knowledge
- Menu planning
- Staff scheduling
- Marketing
Certification
WSET - Level 2 award in Wines
Timeline
Assistant Venue Manager
Hawker Hall
08.2023 - Current
Venue Manager
The Gertrude Hotel
06.2022 - Current
Bar Manager
Beyond The Palms
11.2020 - 06.2022
Bartender
The Vineyard
11.2018 - 02.2020
Bartender / Waiter
Up In Smoke
High School Diploma -
Caroline Chisholm Catholic Collage
STRENGTHS
- # Organized
- # Detail-Oriented
- # Adaptable
- # Leadership skills
- # Multitasking abilities
- # Problem-solving
- # Communication
- # Networking