Nathaniel Machini
Werribee,VIC
Summary
Detail-orientated team player with excellent academic and professional skills experienced in developing and building customer relations and providing superior customer service. Looking to continuously improve and learn new skills. Strong work ethic demonstrated by winning the national award of "Woolworths Metro Team member of the year 2023". Skilled in working under pressure in a dynamic environment and adapting to new situations with a strong sense of initiative. Ready to help Westpac achieve its goals.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Woolworths
05.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Customer Service Manager
Woolworths Metro
09.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Leading teams to put team and customers first through day-to-day management of supermarket checkouts
- Promoted an environment that excelled in customer service and reduced wait times.
Store Services Officer
Woolworths Group
06.2014 - 09.2023
- Prepared variety of different written communications, reports and documents.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Drove operational improvements
- Resolved problems, improved operations and provided exceptional service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Processed payroll for 60 plus employees and undertook sales and wage forecasting
Mathematics Teacher
Ministry Of Education
01.2014 - 04.2014
- Explained mathematical concepts to 40 plus students
- Assigned homework and graded tests
- Evaluated and revised lesson plans and course content to facilitate student centered learning
- Kept students on task with pro active behavior and positive reinforcement strategies.
Education
Masters in Applied Finance - Applied Finance
University of New South Wales
Sydney, NSW05-2025
Graduate Diploma - Advanced Engineering
Monash University
Melbourne, VIC07.2021
Bachelor of Engineering With Honours - Mechanical Engineering
UNIVERSITY oF BIRMINGHAM
UNITED KINGDOM12.2013
Skills
- Excellent problem solving and analytical skills
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible with great attention to detail
- Ability to work effectively within teams
- Exceeding Customer Expectations and engaging with diverse customers
- Project Management
- Service Delivery Optimization
- Effective workflow management
- Budgeting and finance
- Complaint resolution
Timeline
Assistant Store Manager
Woolworths
05.2024 - Current
Customer Service Manager
Woolworths Metro
09.2023 - Current
Store Services Officer
Woolworths Group
06.2014 - 09.2023
Mathematics Teacher
Ministry Of Education
01.2014 - 04.2014
Masters in Applied Finance - Applied Finance
University of New South Wales
Graduate Diploma - Advanced Engineering
Monash University
Bachelor of Engineering With Honours - Mechanical Engineering
UNIVERSITY oF BIRMINGHAM
Accomplishments
- Won Woolworths Metro National Team Member of the Year award in 2023
Hobbies
- Personal Investing and Trading
- Coding courses
- Tutoring and mentoring
Referees
Available upon request
Hobbies
- Personal Investing and Trading
- Coding courses
- Tutoring and mentoring
Referees
Available upon request
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