Nathaniel Rawlings

• Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
• Streamlined the warranty process for increased efficiency and faster claim resolutions.
• Reduced company costs by identifying and preventing unwarrantable repair expenses.
• Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
• Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
• Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
• Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
• Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
• Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.

Streamlined appointment scheduling for improved efficiency and increased daily appointments.

• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Developed estimates by costing materials, supplies, and labor.
• Reduced wait times with efficient coordination of service tasks among technicians.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.

• Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
• Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
• Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
• Expanded knowledge of automotive technology by attending professional development workshops, staying current with industry advancements.
• Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
• Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.