Nathaniel Shanahan
Marsden,QLD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
N/A
Brisbane, QLD
07.2023 - Current
- Assisted with crowd control during large events held at the facility.
- Enforced access control measures in accordance with established procedures.
- Operated communication systems between officers stationed throughout the facility.
- Inspected fire extinguishers to ensure they were properly charged and operational.
Customer Service Representative
Services Australia
Brisbane, QLD
09.2021 - 05.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Australian taxation office
Brisbane, Qld
03.2021 - 09.2021
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Noosa District State High School
Noosa, QLD11-2018
Skills
- CCTV Monitoring
- Identification verification
- Access Control
- Document Management
- Electronic surveillance
- Staff Management
- Emergency Response
- Conflict de-escalation
- Threat Assessment
- Alarm monitoring
Certification
- full drivers license
Timeline
Security Officer
N/A
07.2023 - Current
Customer Service Representative
Services Australia
09.2021 - 05.2023
Customer Service Representative
Australian taxation office
03.2021 - 09.2021
High School Diploma -
Noosa District State High School
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