NATHANIEL SHAW
Brunswick West
Summary
Dynamic and results-driven professional with extensive experience in recruitment, leadership, sales, management, and customer service. Recognised for consistently delivering high performance through strategic collaboration, strong communication, and a commitment to excellence. Skilled in leading teams, driving operational efficiency, and achieving business objectives in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Client Accounts Manager
H1 Group
Melbourne
09.2024 - Current
- Served as the primary point of contact for Disability, Aged Care, and Dental clients, cultivating and maintaining a strong, trusted-based relationship
- Oversee the management of healthcare client accounts, ensuring the delivery of exceptional service standards
- Proactively identifying and capitalise on new business opportunities within the healthcare sector
- Ensure adherence to relevant healthcare regulations while effectively navigating complex technical challenges
- Analyse team performance data, providing detailed and actionable reports to support continuous improvement
Business Development Consultant
H1 Group
Melbourne
01.2024 - 09.2024
- Identified and pursued new business opportunities, including lead generation, cold outreach, and strategic partnerships to drive revenue growth.
- Built and maintained strong client relationships, acting as a key point of contact and ensuring high levels of customer satisfaction and retention.
- Developed and executed sales strategies, aligning with company goals to penetrate new markets and increase market share.
- Collaborate cross-functionally with marketing, product, and operations teams to align business development efforts with overall company objectives
Recruitment Consultant
Tradewind Australia
Melbourne
06.2022 - 01.2024
- Managed end-to-end recruitment processes, including job briefing, candidate sourcing, interviewing, and offer negotiation.
- Built and maintained strong client relationships, understanding hiring needs and delivering tailored recruitment solutions in line with business goals.
- Conducted detailed candidate screening and interviews, assessing skills, experience, and cultural fit to ensure successful placements.
- Achieved and exceeded recruitment targets through effective business development, client retention, and quality candidate placements.
Workforce Planner
AA Insurance
Auckland City
10.2021 - 06.2022
- Develop and manage to ensure adequate labor coverage for business operations while optimising costs
- Regularly generate and review reports to ensure roster compliance with company policies and regulations
- Audit and resolve Time and Attendance (T&A) exceptions in a timely and accurate manner
- Process work hours for payroll and rostering purpose within the rostering system
Claims Assistant
AA Insurance
Auckland City
09.2020 - 10.2021
- Process new claims and respond to customer inquiries and efficiently
- Coordinate with internal and external stakeholders to ensure the timely receipt of accurate and complete claim information
- Ensure proper documentation of claims in compliance with established procedures and standards
- Oversee the claims process to guarantee timely and efficient resolution
Sales Representative
AA Insurance
Auckland City
11.2019 - 09.2020
- Responding to inbound calls from both new and existing customers
- Offering tailored insurance quotes and solutions that meet the unique needs of each customer
- Addressing and resolving customer complaints in a timely and effective manner
- Continuously maintaining a comprehensive understanding of our products and processes to ensure an exceptional customer experience
Customer Service Representative
AA Insurance
Auckland City
01.2019 - 11.2019
- Gaining in-depth knowledge of the company's insurance products
- Accessing and reviewing customer accounts and policy schedules
- Delivering comprehensive information to customers regarding policies and products
- Managing and maintaining the customer complaint database
Education
High School Diploma -
Western Heights High School
Rotorua, New Zealand12-2018
Skills
- Client relationship management
- Business development
- Problem solving
- Time management
- Negotiation skills
- Relationship management
- Multitasking Abilities
- Sales coordination
- Active listening
- Adaptability and flexibility
Timeline
Client Accounts Manager
H1 Group
09.2024 - Current
Business Development Consultant
H1 Group
01.2024 - 09.2024
Recruitment Consultant
Tradewind Australia
06.2022 - 01.2024
Workforce Planner
AA Insurance
10.2021 - 06.2022
Claims Assistant
AA Insurance
09.2020 - 10.2021
Sales Representative
AA Insurance
11.2019 - 09.2020
Customer Service Representative
AA Insurance
01.2019 - 11.2019
High School Diploma -
Western Heights High School