Nathaniel Smyth
Summary
Dynamic recent graduate with a Bachelor of Business in Marketing and Marketing Communications from Bond University. Equipped with a diverse skill set including Business Model Generation, Market Research, Finance, and Human Resource Management. Proven dedication evidenced by the completion of Bronze and Silver Duke of Edinburgh Awards.
Developed strong communication and problem-solving abilities in customer-focused environment. Excel at understanding client needs and providing tailored solutions. Seeking to transition these skills into new field to drive impactful outcomes and support team success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Customer Advisor
National Australia Bank
07.2024 - 01.2025
- Performed customer-facing tasks, including processing up to 40+ transactions daily , such as deposits, withdrawals, and other account inquiries.
- Supported customers in setting up new accounts using digital tools like iPads, providing tailored guidance to over 20 customers per week based on their financial needs.
- Contributed to branch operations through participation in morning and afternoon closing procedures, ensuring daily compliance with company policies.
- Enhanced customer satisfaction by resolving inquiries efficiently.
- Documented customer interactions and updates to accounts in the company's database with 100% accuracy , ensuring adherence to NAB policies.
- Demonstrated strong time management skills, balancing in-person service with answering an average of 15+ customer inquiries daily via telephone, email, and chat platforms.
- Gained proficiency in communication and interpersonal skills, contributing to a 10% increase in branch customer engagement metrics during the traineeship period.
Solar Switchboards Construction
ACSolar Warehouse
01.2018 - 05.2018
- Ensured quality and functionality of solar switchboards through assembly and packaging, contributing to a 100% defect-free rate.
- Demonstrated teamwork and efficiency in meeting production targets, achieving a 20% increase in output efficiency.
Education
Bachelor of Business - Major in Marketing, Minor in Marketing Communications
Bond University
04.2024
Skills
- Data Analysis
- Statistical Concepts
- Data Visualisation
- Problem-Solving
- Microsoft Office Suite
- Advertising Platforms
- Business Modelling
- Market Research
- Financial Analysis
- Digital Marketing Strategies
- Complaint handling
- CRM software
- Active learning
- Complaint resolution
- Teamwork and collaboration
University Project Highlights
- Business Model Execution Project, 01/2024 - 04/2024, Collaborated on a strategic plan to achieve product KPI targets across diverse sales channels, leading to a 20% increase in sales revenue.
- Business Model Generation Project, 05/2023 - 08/2023, Executed marketing initiatives including social media campaigns and email marketing strategies, resulting in a 15% growth in customer engagement.
- Market Research Presentations and Reports, 09/2022 - 12/2022, Presented high-quality market research reports and presentations, earning top grades and achieving a 95% accuracy rate in predicting market trends.
- Finance Assessments and Bloomberg Course, 09/2022 - 12/2022, Demonstrated proficiency in fundamental financial principles through quizzes and coursework, achieving a 90% average in assessments.
- Human Resource Management Case Studies, 09/2022 - 12/2022, Analysed HR management issues and proposed solutions, demonstrating strategic thinking and achieving a 95% approval rating from peers.
Timeline
Customer Advisor
National Australia Bank
07.2024 - 01.2025
Solar Switchboards Construction
ACSolar Warehouse
01.2018 - 05.2018
Bachelor of Business - Major in Marketing, Minor in Marketing Communications
Bond University
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