Nathaniel Ling

• Developed and implemented project plans to ensure successful completion of IT projects.
• Analyzed existing systems and identified areas for improvement, resulting in increased efficiency and cost savings.
• Provided technical guidance to clients regarding the selection, implementation, and use of software applications.
• Assessed customer needs and provided recommendations for technology solutions that met their business requirements.
• Monitored network performance to identify potential issues before they become major problems.
• Performed regular maintenance tasks such as patching operating systems, updating virus protection software, and backing up data files.
• Researched emerging technologies to determine their applicability for client projects.
• Documented all procedures related to installation, configuration, operation, troubleshooting, security protocols, and repair of hardware or software components.
• Installed new computers including setting up user accounts with associated privileges levels.
• Coordinated activities between departments within an organization to ensure seamless integration of new technologies.
• Resolved complex technical problems in a timely manner while providing excellent customer service.

Key Achievements:

• Single-handedly managed a project to set up and deploy practitioners' devices to clients across South Australia and Western Australia. Coordinated device procurement, configuration, and shipment, resulting in improved efficiency and quality of care for over 500 clients. Project was completed ahead of schedule, saving the organization 15% in project costs.
• I support different departments in the office by providing tailored IT solutions. For example, Implementing a cloud-based accounting system for the finance department improved financial reporting accuracy and efficiency, reducing the time spent on financial tasks by 30%.

• Proficient in dealing games such as Blackjack, Ultimate Texas Holdem', and Big
  Wheel
• Dealt with customized IT systems - ATOM
• Knowledgeable about Occupational Health & Safety (OHS), other rules and
  regulations
• Knowledge of game rules and regulations to ensure compliance with gaming laws.
• Provide excellent customer service and communication skills
• Perform frequent, quick mental arithmetic
• License: VGCCC, WWCC

Key Achievements:

• Maintained 99.5% Accuracy in Dealing Procedures:
• Zero Violations in Monthly Compliance Audits
• Resolved 95% of Player Disputes Amicably

• Provide technical assistance and support to students, faculty, and staff in the use of computer hardware and software applications.
• Develop user documentation for various IT systems and services.
• Configured network settings on computers using TCP and IP protocols.
• Troubleshot system issues related to network connectivity, operating systems, security settings.
• Installed new software applications as required by users.
• Maintained up-to-date records of installed software applications on each computer.
• Provided training to new users on the use of various software applications.
• Demonstrate excellent customer service, IT and administrative management
• Answer calls directly to the IT support department
• Display advanced computer skills, development of databases, and work with client information systems

Key Achievements:

• Enhanced 90% of User Productivity through Quick Issue Resolution
• Created and delivered user-friendly IT training sessions, resulting in a 20% decrease in basic support queries.
• Strengthened endpoint security by deploying antivirus and conducting user training on cybersecurity best practices, reducing the number of security-related incidents by 30%.

• Prepared a variety of dishes in a fast-paced and high-pressure environment
• Managed daily operations of kitchen staff, including assigning tasks and ensuring
  quality control.
• Developed new menus to meet customer expectations while controlling costs.
• Trained new chefs in proper food preparation techniques and safety standards.
• Monitored inventory levels to ensure adequate supplies for daily service.
• Ensured food safety and sanitization standards
• Used customized stock system to manage inventory.