Nathashiya Norman
Southbank,VIC
Summary
I am an International Business graduate from London UK with the ambition of becoming a successful entrepreneur. As a passionate believer of giving back, I have volunteered for nursing homes, hospitals and marathon events; this has encouraged me to push myself beyond my boundaries as well as having a positive attitude towards others around me. Over the years working in various roles, have enhanced my time managing and organisational skills. I am a responsible and committed individual with a passion to develop new skills and knowledge.
Overview
10
10
years of professional experience
Work History
Supervisor
JD Sports Fashion plc
09.2021 - 11.2023
- Assisting with administrative tasks such as data entry, cash handling and payroll.
- Managing store staff including hiring and training.
- Overseeing day to day operations.
- Handling customer enquiries, concerns and complaints in a professional manner.
- Collaborating with store management to develop and implement promotional events and marketing initiatives.
- Implementing sales strategies to drive revenue and increase customer footfall.
Customer Service Administrator
Creative Parking Solutions (CCP) Plc
01.2020 - 06.2021
- Make decisions and respond to queries in a timely manner.
- Dealing with challenging clients whilst remaining professional.
- Carrying out a range of administrative tasks such as processing letters, scanning and mailing using Microsoft Office (Outlook, Excel, Word, Teams).
- Assisting the legal team with case documents for the Independent Appeals Service.
Retail Assistant
River Island
06.2018 - 09.2018
- Assisted customers with product selection, providing detailed information and recommendation.
- Helping to organise stockroom.
- Carrying out weekly stock check.
- Replenishing items on the shop floor.
Checkout Operator
ASDA Stores Limited
05.2016 - 08.2017
- Processing customer orders (cash handling and card transactions).
- Working with experienced supervisors with on the job training.
- Acting as a Checkout runner when needed.
Concessions Assistant (Hospitality)
Delaware North
02.2014 - 08.2016
- Serving customers in a fast-paced environment.
- Taking card payments and operating the till.
- Preparing and serving food and beverages.
Retail Assistant
Primark
05.2015 - 09.2015
- Processing customer orders (cash handling and card transactions).
- Applying excellent customer service skills whilst offering advice and assistance to customers.
- Stocking products, merchandise and coordinating dressing rooms.
Education
BA(Hons) International Business With A Year Abroad -
University of Hertfordshire UK
05.2019
Study Abroad Year -
The University of Oklahoma USA
05.2019
Skills
- Communication skills
- Leadership
- Good team player
- Sociable personality
- Problem solving
- Time management
- Training and mentoring
- Goal-Oriented
References
Ms. Louise Abraham, CCP Head of HR, +442071014194
Timeline
Supervisor
JD Sports Fashion plc
09.2021 - 11.2023
Customer Service Administrator
Creative Parking Solutions (CCP) Plc
01.2020 - 06.2021
Retail Assistant
River Island
06.2018 - 09.2018
Checkout Operator
ASDA Stores Limited
05.2016 - 08.2017
Retail Assistant
Primark
05.2015 - 09.2015
Concessions Assistant (Hospitality)
Delaware North
02.2014 - 08.2016
BA(Hons) International Business With A Year Abroad -
University of Hertfordshire UK
Study Abroad Year -
The University of Oklahoma USA
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