Nathnael Haile
Werribee
Summary
Dynamic Shift Manager with a proven track record at FUNLAB, excelling in customer service and employee training. Enhanced workflow efficiency through strategic process improvements, while effectively resolving customer complaints. Skilled in inventory control, ensuring optimal stock levels to support sales strategies and elevate guest experiences.
Overview
8
8
years of professional experience
Work History
Shift Manager
FUNLAB
03.2021 - Current
- Supervised daily operations to ensure efficient service delivery and optimal guest experiences.
- Trained and mentored team members on operational procedures and customer service standards.
- Managed shift schedules, ensuring adequate staffing levels for smooth operations during peak hours.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty through proactive solutions.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
Team Member
Coles Supermarket
02.2018 - 09.2018
- Assisted in inventory management processes, reducing stock discrepancies through regular audits.
- Monitored product quality and freshness, addressing issues promptly to uphold standards.
- Maintained store appearance by restocking merchandise and organizing displays effectively.
Education
Advanced Diploma - Market
Swinburne University
Melbourne, Victoria, VIC11-2026
Advanced Diploma - Architecture
Swinburne University
Melbourne, Victoria, VIC11-2021
High School Diploma -
Wyndham Central College
Melbourne, Victoria, VIC12-2020
Skills
- Customer service focus
- Employee training
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Inventory control
- Sales strategies
Timeline
Shift Manager
FUNLAB
03.2021 - Current
Team Member
Coles Supermarket
02.2018 - 09.2018
Advanced Diploma - Market
Swinburne University
Advanced Diploma - Architecture
Swinburne University
High School Diploma -
Wyndham Central College