Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Natika Boydpratt

Sydney,Australia

Summary

A highly motivated, hardworking, and dependable employee, currently pursuing a double degree in Criminology and Criminal Justice / Forensic Science. Exhibits warmth and a friendly demeanor in assisting customers under any circumstance. Thrives on teamwork to ensure a positive guest experience, but also capable of independent work. Possesses a quick learning ability and has accumulated valuable experience across various industries. Enthusiastically seeks out opportunities to acquire new skills and further develop social competencies.

Overview

7
7
years of professional experience

Work History

Fuel Service Attendant

7 Eleven Gas Station
07.2023 - 12.2023
  • Customer service, Opening & closing till, Stocking shelves, Food safety testing, Daily shift cleaning, Cooking hot food, Independent shift working, checked customer identification for cigarette's,

Customer Care Consultant

Super Retail Group
10.2022 - 06.2023
  • Worked for BCF, Rebel & Supercheap Auto doing inbound & outbound calls, chats and emails. Completing over 100 emails a day, responded to any social media inquiries. Assisted customers with returns, refunds, exchanges, general enquiries, and complaints.

Guest Service Agent - Crocodile Hunter Lodge

Australia Zoo
06.2022 - 10.2022
  • Created welcoming and comfortable environment for guests upon arrival and assisting guests throughout their stay, Handling all guests’ requests and inquiries appropriately and with professionalism, Creating and modifying guest reservations, Answering incoming phone calls and email enquiries, Report maintenance and safety issues in a timely manner, Ensuring all WHS policies and procedures are followed, Taking payments via phone and in person using Windcave and eftpos, Using Opera PMS, Checking in and out guests, End of day reports, Housekeeping reports, Organising guests reservation request (birthday, anniversary’s, cots, food allergies etc), Going above and beyond for guests to make their experience memorable, General Cleaning

Retail Assistant

Factorie
06.2021 - 04.2022
  • Greeting customers and having one on one service, Helping customers with outfits (building basket), Stock take, Answering and making phone calls, Opening and closing procedures, Banking, Money deposits, Reaching and exceeding KPI goals. Maintained and organised backroom for easy access to stock when replenishing shelves.

Lifeguard

Wet N Wild
10.2020 - 04.2021
  • Assisting with supervision of park’s guests, Opening and closing stations, Cleaning duties, Operating Park slides, Carrying out operational health and safety guidelines for guest, CPR training, First aid training

Retail Assistant (Contract)

Lockyer Mobiles
05.2020 - 06.2020
  • Filing invoices, ordering stock, handling cash to the bank, Solving technology problems for customers, Upselling mobile phones, applying screen protectors, Answering and making phone calls

Retail Assistant

Choice Discount Store
08.2019 - 12.2019
  • Restocking shelves, Stock take, Customer service and cleaning duties, Taking and preparing balloon orders, Handled returns and exchanges professionally, adhering to company policies while prioritising customer satisfaction. Prioritised helping customers over completing other routine tasks in store.

Crew Trainer / Barista

McDonald's
12.2016 - 10.2019
  • Managed opening & closing duties – including restock of items & reconciliation of cash drawers, Stock take – including receiving deliveries from suppliers, Delegating staff to achieve daily tasks and goals, Received and processed cash and credit payments via POS system, Prepared food and beverages for customers, Making coffees, Cleaning duties – including back of house, chemical cleaning of heavy machinery

Education

Bachelor of Science - Criminology

University of Technology Sydney
Ultimo, NSW
12.2026

Certificate III -

Animal Studies ACM30117
Gold Coast, QLD
01.2022

Year 12 -

Toowoomba State High School
Toowoomba, QLD
11.2018

Certificate I -

Skills For Vocational Pathways FSK10213
Toowoomba, QLD
01.2018

Certificate III -

Retail Operations SIR30212
Toowoomba, QLD
01.2017

Skills

  • Communication
  • Organisation
  • Critical and analytical thinking
  • Teamwork
  • Cash Handling
  • Inventory Management
  • Store Organisation
  • Cleanliness and hygiene
  • POS System Operation
  • Customer Service
  • Computer Skills

References

  • Shanii Zischke, 7-Eleven Manager, 0417790837
  • Gemma Petzke, Team Leader at Super Retail Group, 0466 306 287
  • Brandon McKillop, Super Retail Group, 0493 055 602
  • Lisa Rea, Personal, 0408 753 189

Timeline

Fuel Service Attendant

7 Eleven Gas Station
07.2023 - 12.2023

Customer Care Consultant

Super Retail Group
10.2022 - 06.2023

Guest Service Agent - Crocodile Hunter Lodge

Australia Zoo
06.2022 - 10.2022

Retail Assistant

Factorie
06.2021 - 04.2022

Lifeguard

Wet N Wild
10.2020 - 04.2021

Retail Assistant (Contract)

Lockyer Mobiles
05.2020 - 06.2020

Retail Assistant

Choice Discount Store
08.2019 - 12.2019

Crew Trainer / Barista

McDonald's
12.2016 - 10.2019

Bachelor of Science - Criminology

University of Technology Sydney

Certificate III -

Animal Studies ACM30117

Year 12 -

Toowoomba State High School

Certificate I -

Skills For Vocational Pathways FSK10213

Certificate III -

Retail Operations SIR30212

Similar Profiles

CREATE PROFILE
Natika Boydpratt