Summary
Overview
Work History
Education
Skills
Additional Information
Working Rights
Timeline
Generic

Natsha Ryan

Oran Park,NSW

Summary

I believe my personality, experience, and knowledge skills, with 7 years in the hospitality industry and 5 years in the retail industry, will perfectly fit the role that I apply for. I'm attentive to details, work well with the team, and have excellent problem-solving skills. Time manners at work, managing all tasks with efficiency and accuracy. Proficient in computer skills and customer service skills.

Overview

12
12
years of professional experience

Work History

Sales Assistant

LIQUORLAND PTY LTD
11.2019 - Current
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction
  • Created inviting environment for customers by maintaining store organization and cleanliness
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
  • Issued receipts and processed refunds, credits, or exchanges
  • Opened and closed store
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Balanced and organized cash register by handling cash, counting change.

Store Team Member

COLES SUPERMARKET
08.2018 - Current


  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Followed all policies, regulations, dress codes and schedules
  • Select and pack top quality products for our Coles Online customers
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.


Guest Service Agent

Novotel Sydney Darling Square
07.2016 - 06.2018
  • Greeted guests upon arrival and helped
  • Provided guest assistance, including recommendations for tourist attractions
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
  • Assisted guests with check-ins, account inquiries and any additional services needed
  • Answered guest inquiries and provided information regarding hotel services and amenities
  • Recommended hotel services or amenities that guest may find useful
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining
  • Arranged for transportation to and from airport, train station and events for visitors
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Collected room deposits, fees, and payments.

Reservations Sales Agent

Sofitel Sydney Wentworth
12.2015 - 06.2016
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
  • Utilized Opera System and Micro System to input all key data into hotel's database system
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of hotel products, services, and facilities
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
  • Prepared customer invoices accepted payments and processed refund and cancellation requests
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
  • Provided follow through on all calls with confirmations and dissemination of requested information
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
  • Maintained excellent attendance record, consistently arriving to work on time.

Reservations Sales Agent

Novotel Sydney Central
07.2013 - 10.2015


  • Update information of the guest booking, ensuring that all details regarding room rates, arrival dates, departure dates, travel agency details, special requests and method of payment are precise and correct
  • Maintain guest history, update, and ensure the latest information is recorded
  • Processing reservations of wholesalers, third party and inquiries as per PMS status and guidelines
  • Process all correspondence in respect of bookings, ensuring prompt attention and filing
  • Complete all the morning check list of the third party and CRDC, non-guarantee & reply email to the agency
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

BAR Attendant

Swissôtel Sydney
07.2011 - 06.2013
  • Record the orders of guests correctly and ensure that meals are served in
  • Records bookings/reservations correctly in the diary
  • Set up restaurant/bar to Swissotel Sydney operating standards
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Checked ID cards and verified bar guests were of legal age.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Bussed bottles and glassware to maintain clean bar area.
  • Restocked ice, condiments, and snacks.
  • Delivered food to customers at bar and tables.
  • Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
  • Greeted customers and provided friendly, knowledgeable service.
  • Operated POS system to collect payments from customers.

Education

Certificate IV in Disability

Capital Careers
Paramatta, NSW
06.2024

Certificate IV in Real Estate Practice

Think Real Estate Course & Training
Kogarah, NSW
05.2022

Bachelor of Business in Hotel Management -

Southern Cross University
Sydney, NSW
10.2015

Certificate III in Accounts Administration -

Ultimo College of TAFE
Sydney,NSW
06.2011

Skills

  • Microsoft Word, Excel, Outlook, Power Point
  • Multi-line phone systems and spreadsheets
  • Galaxy Light Speed System and INVU Series 6 System
  • Opera System and Micro System
  • Protel Hotel Sofeware and Resaweb Software
  • Responsible Service of Alcohol (RSA)
  • Responsible Conduct of Gambling (RCG)
  • First Aid Course
  • Property - Certificate Classes (2)

Additional Information

  • Supplied upon request

Working Rights

  • Australian Citizen

Timeline

Sales Assistant

LIQUORLAND PTY LTD
11.2019 - Current

Store Team Member

COLES SUPERMARKET
08.2018 - Current

Guest Service Agent

Novotel Sydney Darling Square
07.2016 - 06.2018

Reservations Sales Agent

Sofitel Sydney Wentworth
12.2015 - 06.2016

Reservations Sales Agent

Novotel Sydney Central
07.2013 - 10.2015

BAR Attendant

Swissôtel Sydney
07.2011 - 06.2013

Certificate IV in Disability

Capital Careers

Certificate IV in Real Estate Practice

Think Real Estate Course & Training

Bachelor of Business in Hotel Management -

Southern Cross University

Certificate III in Accounts Administration -

Ultimo College of TAFE

Similar Profiles

CREATE PROFILE
Natsha Ryan