Natsshia Coleman
Canningvale ,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Betty’s Burgers
Scarborough
08.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Restaurant Manager
Nando’s
Myaree
12.2022 - 07.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Restaurant Manager
Hungry Jacks
Harrisdale, WA
05.2022 - 11.2022
- As a Restaurant Manager i am in charge of over seeing the stores business as a whole.
- I am certified to deliver training sessions for all ongoing crew and management training, as well as Barista certified to train.
- I am highly experienced in the hiring, onboarding and business development of the staff i have employed over my time here.
- i oversee the order and stocktake process that we have in place here, with always having excellent results at the end of each week and month.
- I have created relationships for our store in and around the community by teaming up with schools and foundations. This helped to build sales and rapport in the community.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Assistant Restaurant Manager
Hungry Jacks
Gosnells, WA
08.2020 - 04.2022
- As and ARM, i was given 3 portfolios to work with that would give me an understanding of how to achieve all our KPIs
- The main portfolio that i underwent was a people excellence one, which involved intense rostering, training and hiring as the store was running at a high volume.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
High School Diploma -
Southern River College
Gosnells, WA10.2016
Skills
- Labor and Overhead Cost Estimation
- Employee Performance Evaluations
- Staffing and Sales Reporting
- Staff Scheduling
- Profit and Loss Reporting
- Payroll Administration
- Training & Development
- Organization and Prioritization
- Inventory Control Processes
- Community Events
- Payroll Submission
- Training and coaching
- Relationship Building
Certification
First Aid
CPR
Fire Certified
Approved Managers license
Responsible Service of Alcohol
Hospitality & Tourism Covid 19 certificate
Food Safety Certificate
Barista certification
Timeline
General Manager
Betty’s Burgers
08.2023 - Current
Restaurant Manager
Nando’s
12.2022 - 07.2023
Restaurant Manager
Hungry Jacks
05.2022 - 11.2022
Assistant Restaurant Manager
Hungry Jacks
08.2020 - 04.2022
High School Diploma -
Southern River College