Natsuki Obita
Labrador,QLD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
IT Support Engineer
Force
Yokohama, Kanagawa
03.2020 - 06.2023
- Developed and maintained user accounts, permissions, and access rights.
- Created technical documentation for internal use by IT staff members.
- Maintained up-to-date case documentation for future reference.
Bell Attendant
Hotel New Grand
Yokohama, Kanagawa
04.2019 - 02.2020
- Ensured that all incoming calls were answered promptly and professionally.
- Enforced hotel policies regarding noise levels, smoking areas.
- Informed guests of hotel amenities, services and attractions in the local area.
- Provided assistance to housekeeping staff as needed during busy times.
- Organized special requests from guests such as wake-up calls or extra pillows and linens.
- Coordinated transportation needs for arriving and departing guests.
- Assisted guests with luggage storage and retrieval.
- Greeted guests with a friendly and welcoming attitude.
- Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
- Hailed taxis and arranged comfortable transportation for hotel guests.
- Provided advice to guests on transportation options near hotel.
- Delivered packages, messages and other items to guest rooms.
Shop Assistant
Muji Canada
Vancouver, BC
08.2017 - 08.2018
- Monitored stock levels and alerted management when supplies are running low or need replenishing.
- Collaborated with other staff members to ensure seamless operations within the store.
- Assisted in receiving, unpacking, and organizing new stock deliveries.
- Greeted customers to determine wants or needs.
Kitchen Hand
百菜 旬 Japanese restaurant
Kitakyushu, Fukuoka
04.2015 - 02.2018
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Kept records of food waste to track usage levels.
- Disposed of garbage according to health regulations.
- Followed recipes and customer requests to prepare meals.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Education
Bachelor of Arts - English Language And Literature
English/Global Business
Japan03-2019
Some College (No Degree) - Hospitality
ETON College Canada
Vancouver02-2018
Skills
- Operating systems
- Web development
- Basic housekeeping duties
- Room deliveries
- Guest Services
- Luggage deliveries
- Stock replenishment
- Inventory Control
Certification
- SITHFAB025 Prepare and serve espresso coffee (Includes: SITXFSA005 Use hygienic practices for food safety)
Languages
Japanese
Native/ Bilingual
English
Professional
Timeline
IT Support Engineer
Force
03.2020 - 06.2023
Bell Attendant
Hotel New Grand
04.2019 - 02.2020
Shop Assistant
Muji Canada
08.2017 - 08.2018
Kitchen Hand
百菜 旬 Japanese restaurant
04.2015 - 02.2018
Bachelor of Arts - English Language And Literature
English/Global Business
Some College (No Degree) - Hospitality
ETON College Canada
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