Natsuko Hadano
Woodlands,WA
Summary
Detail-oriented professional with strong organizational and multitasking abilities. Skilled in enhancing customer satisfaction through effective coordination of logistics and exceptional service. Assertive and forward-thinking approach to managing administrative tasks, streamlining processes, and enhancing overall efficiency. Skilled in designing and creating sales materials.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Tour Operator
D.o.a. Australia Pty. Ltd.
05.2026 - Current
- Coordinated logistics for group tours, facilitating on-time departures and arrivals.
- Organised travel itineraries to create memorable experiences for customers.
- Managed optional tour bookings using the booking system, improving booking accuracy.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed staff rosters to optimize team availability and workflow.
Sales Administrative Assistant
Plus One Kyouiku
04.2023 - 12.2025
- Created targeted sales materials, including posters, program brochures, and flyers, to support marketing initiatives.
- Supported the sales team by preparing essential documentation and materials. by preparing documentation and materials.
- Managed multiple tasks and prioritized workloads to ensure timely completion of sales support activities.
- Cultivated relationships with clients through regular communication, enhancing client satisfaction and loyalty.
- Negotiated with international vendors to arrange study tours for Japanese students. to arrange study tours for Japanese students.
Floor Staff Member
64 Barrack St. Australian Wine Dining
01.2020 - 10.2023
- Delivered qualified services with specialized knowledge of Australian food culture, enhancing guest experience through WA wine expertise.
- Provided excellent customer service to guests, ensuring their satisfaction and comfort.
- Contributed to startup of online store for wine sales, supporting expanded customer reach and service.
- Oversaw daily opening and closing operations, including register setup and cash drawer reconciliation.
Advertising Specialist/Tour Coordinator
D.o.a. Australia Pty. Ltd
04.2015 - 10.2019
- Arranged study group tours and attended as a local coordinator.
- Managed inbound bookings efficiently to optimize resource allocation.
- Built positive relationships with customers, local/international wholesalers, agents, and suppliers through effective communication.
- Created and designed sales materials for digital and print marketing, including brochures, flyers, and websites to enhance brand visibility.
- Maintained strong customer relationships by delivering quality services, ensuring high customer satisfaction.
- Delivering overseas insurance services – assisting with claims for oversea insurance
- Oversaw roster management to maintain accurate staffing levels.
Education
Bachelor of Business - Tourism And Event Management
Victoria University
Melbourne, VIC12-2014
MBA -
Murdoch University
Perth, WA04-2027
Skills
- Customer service
- Customer communication
- Presentation skills
- Teamwork and collaboration
- Strong organization
- Multitasking
- Flexibility
- Licensed driver in Western Australia
Certification
- IELTS 7.0/ TOEIC 950
- Real Estate Transaction Specialist (Japan)
Languages
Japanese
Native or Bilingual
English
Full Professional
Timeline
Tour Operator
D.o.a. Australia Pty. Ltd.
05.2026 - Current
Sales Administrative Assistant
Plus One Kyouiku
04.2023 - 12.2025
Floor Staff Member
64 Barrack St. Australian Wine Dining
01.2020 - 10.2023
Advertising Specialist/Tour Coordinator
D.o.a. Australia Pty. Ltd
04.2015 - 10.2019
MBA -
Murdoch University
Bachelor of Business - Tourism And Event Management
Victoria University