Natsumi Katsuo
Spring Hill,QLD
Summary
Highly organised, motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Hardworking, reliable, multitasking and time management abilities. Building great relationship with customers and team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Zouki Groupof Companies Pty Ltd
South Bank, QLD
10.2023 - Current
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
Store Manager
Public Espresso Bondi Pty Ltd
Newtown, Bondi, Mascot, NSW
02.2018 - Current
- Performed statistical analyses to gather data for operational and forecast team needs
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Rotated merchandise and displays to feature new products and promotions
- Supervised guests at front counter, answering questions regarding products
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Managed inventory control, cash control and store opening and closing procedures.
Barista
Sonoma Baking Company Pty Ltd
Bondi, NSW
03.2015 - 02.2018
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Controlled line and crowd with quick, efficient service
- Prepared eye-catching, creative latte art to please customers.
Apprentice Chef
Solotel
Sydney, NSW
02.2016 - 11.2016
- Prepared cooking ingredients for chef
- Set up food stations by following chef's orders
- Maintained well-organized mise en place to keep work consistent
- Performed other tasks as assigned by sous chef or chef
- Gathered and placed all ingredients into workstations to meet shift needs
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
Cook
Delaware North
Moore Park, NSW
02.2015 - 01.2016
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Tasted, smelled and pierced food with fork to verify sufficient cooking
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Cook
About Life
Rozelle, NSW
04.2015 - 12.2015
- Tasted, smelled and pierced food with fork to verify sufficient cooking
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Prepared food items in compliance with recipes and portioning control guidelines
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Mentored staff in expectations and parameters of kitchen goals and daily work.
Barista
Triple Pick Coffee
Bondi Junction, NSW
09.2013 - 12.2014
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Controlled line and crowd with quick, efficient service
- Prepared eye-catching, creative latte art to please customers
- Engendered customer loyalty by remembering personal preferences and allergy information
- Cleaned counters, machines, utensils and seating areas daily
- Operated espresso machines and commercial coffee brewers to create beverages
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Waitress
Cherry Beans Cafe
Birkenhead Point, NSW
05.2013 - 09.2013
- Greeted new customers, discussed specials and took drink orders
- Bussed tables during busy periods to assist staff and quickly turn over tables
- Bussed and reset tables to keep dining room and work areas clean
- Inspected dishes and utensils for cleanliness
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers.
Fruit Picker
Hortforce Pty Ltd
Hobart, TAS
01.2013 - 05.2013
- Selected fruit to be harvested by studying size, shape and color
- Collected products to inspect and package for shipping
- Improved operations through consistent hard work and dedication
- Used coordination and planning skills to achieve results according to schedule
- Collaborated with team members to achieve target results.
Cook's Assistant
DEN Sushi Dining
Rose Bay, NSW
10.2011 - 10.2012
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation
- Distributed food during busy peak periods to drive customer satisfaction
- Placed orders to restock items before supplies ran out
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Retail Sales Assistant
System Chubu
KASUGAI CITY, JAPAN
04.2009 - 06.2011
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Built relationships with customers and community to establish long-term business growth
- Increased customer satisfaction by resolving issues
- Resolved problems, improved operations and provided exceptional service.
Dental Assistant
Yamada Dental Clinic
NAGOYA, JAPAN
03.2006 - 03.2009
- Documented patient dental health information, medical history and vital signs for future reference
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Education
Diploma of Hospitality -
Kenvale College
12.2016
Certificate IV of Commercial Cookery -
Kenvale College
12.2016
Skills
- Store and staff management
- Employee training and development
- Prioritize tasks
- Team-player who can also work independently
- Punctual and reliable
- Be able to work well under pressure/stressful situation
- Positive attitude
- Responsible for managing customer expectations in delivering superior levels of service
Certification
- Certificate IV of Commercial Cookery
- Diploma of Hospitality
- Food Safety Supervisor (Level 1 and Level 2) Certificate
- Responsible Service of Alcohol Certificate
- Australian Driver License
Volunteer Experience
Sydney Dogs and Cats Home, Sydney, NSW, 02/2021, Engendered customer loyalty by remembering personal preferences and allergy information., Maintained regular and consistent attendance and punctuality., Explained beverage preparation and offered samples to help customers choose ideal items., Listened carefully to customer requests and created personalized, delicious beverages, which improved sales., Cleaned counters, machines, utensils and seating areas daily.
Languages
Japanese
Native/ Bilingual
English
Full Professional
Timeline
Food and Beverage Attendant
Zouki Groupof Companies Pty Ltd
10.2023 - Current
Store Manager
Public Espresso Bondi Pty Ltd
02.2018 - Current
Apprentice Chef
Solotel
02.2016 - 11.2016
Cook
About Life
04.2015 - 12.2015
Barista
Sonoma Baking Company Pty Ltd
03.2015 - 02.2018
Cook
Delaware North
02.2015 - 01.2016
Barista
Triple Pick Coffee
09.2013 - 12.2014
Waitress
Cherry Beans Cafe
05.2013 - 09.2013
Fruit Picker
Hortforce Pty Ltd
01.2013 - 05.2013
Cook's Assistant
DEN Sushi Dining
10.2011 - 10.2012
Retail Sales Assistant
System Chubu
04.2009 - 06.2011
Dental Assistant
Yamada Dental Clinic
03.2006 - 03.2009
Diploma of Hospitality -
Kenvale College
Certificate IV of Commercial Cookery -
Kenvale College
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