Summary
Overview
Work History
Education
Skills
Timeline
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Natsumi KURODA

Hawthorn,VIC

Summary

10 years of experience in Customer service, Mileage program management and Sales promotion in Airline company.

Overview

10
10
years of professional experience

Work History

Customer Service /Sales Planning / Sales Promotion

JAL Mileage Bank
04.2013 - 07.2023

Customer Service 04.2013-06.2015

  • Call centre representative of JAL mileage bank
  • Back office support of mileage program

Sales Planning and Sales Promotion 07.2018-07.2023

  • Strategy / Promotion planning to motivate customer to use existing JAL service in their daily life
  • Learned about competitors' products and consumers' interests to enhance mileage service
  • Identified potential marketing opportunities to increase brand awareness such as corroborate with other industries
  • Built professional network to establish and maintain relationships with mileage partner companies

Sales & Marketing Coordinator

Japan Airlines
07.2015 - 07.2018

Sales & Marketing Coordinator 07.2015-07.2018

  • Coordination of APAC branch regarding local promotional activities
  • Carry out various projects while communicating closely with multiple related departments



Education

Bachelor of Sociology - Sociology

RIKKYO Univ.
Tokyo, JAPAN
03.2013

Study Abroad (1 Year) - Sociology

University of Kent
Canterbury, UK
04.2011

Skills

  • English: TOEIC 865 (March, 2019)
  • Computer: Microsoft Word, Excel, Power Point

Timeline

Sales & Marketing Coordinator

Japan Airlines
07.2015 - 07.2018

Customer Service /Sales Planning / Sales Promotion

JAL Mileage Bank
04.2013 - 07.2023

Bachelor of Sociology - Sociology

RIKKYO Univ.

Study Abroad (1 Year) - Sociology

University of Kent

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Natsumi KURODA