Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Nattalie Hidalgo

Nattalie Hidalgo

Gold Coast,QLD

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Artistic individual with desire to help people feel beautiful by matching suitable apparel with each body type/style. Offering over 5 years of expertise in creating memorable shopping experiences.

Overview

11
11
years of professional experience

Work History

Store Manager

Vans
09.2020 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Enhanced store sales by creating visually appealing and strategically placed product displays.
  • Increased customer traffic through effective window displays that showcased new products and promotions.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
  • Worked closely with buying team to ensure inventory levels were maintained for proper merchandise representation on the shop floor.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.

Store Manager

Windsor Smith
03.2019 - 08.2019
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assistant Manager

YD
10.2018 - 03.2019
  • Leading a team of up to 8 people
  • Identify areas of opportunity to improve customer satisfaction within the store
  • Ensure team have correct selling skills to maximise sales results
  • Ensure that every customer that enters the store receives the 8 steps of the sale
  • Provide team training in all areas of stock management
  • Stocked and replenished merchandise according to store merchandising layouts
  • Ensure correct transfers and receipt of stock
  • Ensure the highest standards of housekeeping and presentation in store
  • Motivate team to enthusiastically and effectively implement company policies and procedures
  • Ensure presentation of stock to maximise sales results
  • Ensure communication of yd policies and procedures to all team
  • To take ownership of Team Members development
  • Undertake/Participate in recruitment of Team Members
  • Identify future needs and potential of individuals to grow into positions
  • Ensure that team is fully trained on our security manual
  • Ensure shrinkage levels are kept to a minimum
  • Ensure accurate and efficient stock takes
  • Ensure adherence to company admin policies and procedures
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Welcomed customers into the store and helped them locate items
  • Used time efficiently when not serving customers
  • Opened, Closed and ran the store independently
  • Verified that all customers received receipts for their purchases
  • Resolved all customer complaints in a professional manner while prioritising customer satisfaction.

Retail Makeup Expert- Assistant Manager

Napoleon Perdis
11.2016 - 10.2018
  • Leading the team
  • Performed Makeovers and other beauty services
  • Answered customer telephone calls promptly and in an appropriate manner
  • Determined customer needs by asking relevant questions and listening actively to the responses
  • Maintained merchandising standards, including window, sales floor and promotional displays
  • Operated a cash register for cash, check and credit card transactions with accuracy
  • Setting Appointment times
  • Recalling Customers
  • Cleaned and organised the store, including the checkout desk and displays
  • Alerted customers to upcoming sales events and promotions
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Stocked and replenished merchandise according to store merchandising layouts
  • Identified potential shoplifters and alerted management
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Welcomed customers into the store and helped them locate items
  • Educated customers about the brand to incite excitement about the company's mission and values
  • Used time efficiently when not serving customers
  • Opened, Closed and ran the store independently regularly
  • Verified that all customers received receipts for their purchases
  • Resolved all customer complaints in a professional manner while prioritising customer satisfaction.

Junior Receptionist

Pimpin Limos
04.2016 - 07.2017
  • Operated check and credit card transactions with accuracy
  • Answering phone calls from customers
  • Recalling customers
  • Confirming Appointments
  • Verified that all customers received receipts for their purchased services
  • Operated email and calendar systems
  • Resolved customer problems and concerns
  • Directed customers to appropriate resources
  • Comfortably used computer-based customer service system.

Cashier/Pizza Maker- Manager

Big New Yorker
10.2014 - 06.2015

Sales Person/Trainee

Cosmetics Plus/Barrington's Training Group
07.2013 - 10.2014

Education

Certificate III in Business: Business Retail -

Barrington Training Services
Gold Coast, QLD

Certificate IV Retail Management - Retail Management

Training Institute Australia
04.2024

Pro Makeup Certification -

LIVEGLAM Pro Academy
01.2015

High School Diploma -

Pacific Pines State High School
Gold Coast, QLD
01.2014

Skills

  • Store Merchandising
  • Friendly and Positive
  • Team Building and Leadership
  • Operations Management
  • Loss Prevention
  • Retail Inventory Management
  • Team Development
  • Product expertise
  • Merchandising plan creation
  • Creative Thinking
  • Attention to Detail
  • Trend Awareness
  • Makeup Application
  • Fashion styling

References

Please reach out for more recent references.

  • Chanelle Caddick-Watts, Store Manager- Napoleon Perdis, 0755 545 011, 0404 241 278
  • Sherree Needham, Company Owner/Senior Receptionist- Pimpin Limos, geedave34@gmail.com, 0431 287 058
  • Michelle Needham, Change Manager- Contact Centre Operations, Westpac Group, needhamm@stgeorge.com.au, 0422 902 695

Timeline

Store Manager

Vans
09.2020 - Current

Store Manager

Windsor Smith
03.2019 - 08.2019

Assistant Manager

YD
10.2018 - 03.2019

Retail Makeup Expert- Assistant Manager

Napoleon Perdis
11.2016 - 10.2018

Junior Receptionist

Pimpin Limos
04.2016 - 07.2017

Cashier/Pizza Maker- Manager

Big New Yorker
10.2014 - 06.2015

Sales Person/Trainee

Cosmetics Plus/Barrington's Training Group
07.2013 - 10.2014

Certificate III in Business: Business Retail -

Barrington Training Services

Certificate IV Retail Management - Retail Management

Training Institute Australia

Pro Makeup Certification -

LIVEGLAM Pro Academy

High School Diploma -

Pacific Pines State High School

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