Nattarada Meechai
Cremorne,Australia
Summary
Customer-focused hospitality and service professional with extensive experience in high-volume, structured environments requiring accuracy, confidentiality, and clear communication. Proven ability to be the first point of contact, process payments, verify documentation, and guide customers through step-by-step procedures. Highly adaptable, detail-oriented, and confident working with culturally diverse customers. Seeking to transition into a Receptionist-Concierge role within a Visa Medical Assessment Center.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Barista
The bathers pavillian
Mosman, NSW
10.2023 - Current
- Act as the first point of contact for customers, greeting and assisting them in a professional and friendly manner.
- Explained menu items and processes clearly, adapting communication to individual customer needs.
- Processed high-volume EFTPOS transactions accurately.
- Maintained strong attention to detail while working in a fast-paced environment.
- Resolved customer questions and concerns with a calm, customer-focused approach
General Services Officer ( Catering )
Hirondelle Private Hospital
Chatswood, NSW
03.2019 - 02.2023
- Worked within a highly structured healthcare environment, with strict procedures and compliance requirements.
- Verified patient information and dietary documentation for accuracy.
- Entered and recorded data accurately in internal systems.
- Followed established processes to ensure correct service delivery.
- Demonstrated professionalism, discretion, and respect when interacting with patients.
Customer Service Specialist ( Supervisor )
Krung Thai Bank
Ubonratchatani, Thailand
03.2013 - 02.2018
- Provided front-desk customer service in a highly regulated environment.
- Verified customer identity and documentation accurately.
- Processed customer requests, payments, and transactions.
- Entered and maintained customer data in banking systems with high accuracy.
- Explained procedures, requirements, and next steps clearly to clients.
- Coordinated appointments and liaised with internal departments.
Graphic Designer
Sunee Tower
Ubonratchatani, Thailand
02.2012 - 01.2013
- Created and developed concepts aligned with client preferences for print and digital assets.
- Plan design briefs and estimate requirements, materials, and budgets necessary.
- Coordinate with copywriters and creatives to produce the final design.
Education
Advanced Diploma - Marketing And Communication
Victory Institute
Sydney, NSWCurrent
Diploma - Leadership And Management
Lloyds International College
06-2020
BBA - Management Information Systems
Ubonratchatani
Thailand04-2011
Skills
- Exceptional customer service and interpersonal skills
- First point of contact and customer guidance
- Identity verification and documentation checks
- EFTPOS and cash management
- Foundational computing skills
- Data entry and customer management systems
- Multi-tasker and thrives under pressure
- Communication with culturally diverse clients
Languages
Thai
Native/ Bilingual
Laotian
Limited
Certification
Mr. Boss Witsarut, Bar and Beverage Manager, The Bathers Pavilion Balmoral, Email: bosswisarut@icloud.com.
Timeline
Barista
The bathers pavillian
10.2023 - Current
General Services Officer ( Catering )
Hirondelle Private Hospital
03.2019 - 02.2023
Customer Service Specialist ( Supervisor )
Krung Thai Bank
03.2013 - 02.2018
Graphic Designer
Sunee Tower
02.2012 - 01.2013
Advanced Diploma - Marketing And Communication
Victory Institute
Diploma - Leadership And Management
Lloyds International College
BBA - Management Information Systems
Ubonratchatani