Nattasha Benford

• Assessing creditworthiness by evaluating credit reports and other relevant documentation to make informed lending decisions.
• Identifying and evaluating potential financial risks associated with loan applications.
• Implementing industry regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements, to ensure all credit assessments comply with legal and regulatory standards.
• Strictly adhering to policies and procedures to effectively manage risk and ensure compliance with all regulatory requirements, maintaining the highest standards of integrity and accuracy at all times.
• Effectively communicating with both internal and external stakeholders to ensure deadlines are met and customer satisfaction is consistently achieved, fostering strong relationships and timely delivery of services.
• Consistently meeting and exceeding KPIs, demonstrating strong performance in evaluating creditworthiness, managing risk, and ensuring efficient processing of applications.
• Training and supporting new and junior staff.

• Helped customers prepare documents required to complete transactions and process requests.
• Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
• Opened Business Accounts, Trust Accounts, and managed Bank Guarantees and Deceased Estates.
• Investigated and resolved account issues by offering applicable options to customers.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• General Ledger reporting and maintenance to ensure adherence of policies and procedures was maintained at all times.
• Assisted and trained new staff.

• Led morning huddles and end of day meetings.
• Maintained and reviewed daily branch reports to ensure compliance with policies and procedures was met.
• Worked closely with management to strategise sales techniques to increase branch production and customer service.
• Home loan applications reviews, pricing and maintenance.
• Assisted customers with retail banking products including personal account opening, term deposits, credit cards and home, contents and motor vehicle insurance.
• Built strong rapport with new and existing customers to better serve financial needs and promote branch loyalty.

• Provided professional administrative and operational support to the company’s Chief Executive Officer.
• Efficient and effective coordination of the Finance and Insurance department including data and systems administration.
• Relationship management with external Financiers (Macquarie, Volkswagen Financial Services and St. George Bank) and Insurance underwriters (Allianz).
• Supervised, trained and supported the company’s 8 Business Managers with all matters related to financial administration support and assistance with negotiating approval of finance contracts with credit managers.
• Coordination and communication of business initiatives in the department.
• Diary management and preparation of material including agendas for monthly meetings with Directors, General Managers and Business Managers.
• Audited documentation to ensure compliance with established internal and external processes, operating practices, codes and guidelines.
• Gathered, analysed, collated and prepared weekly and monthly reports with detailed information, results and forecasts for the Chief Executive Officer.
• Reconciliation of financial reports.

During this time, I utilised my education qualification and skills whilst on a working holiday in the UK.

• Year 5 Primary School Teacher.
• Promoted to Upper Primary Coordinator after teaching at the school for one term.
• Successful development and implementation of programs to help children with behaviour issues as a result of emotional needs.
• Successful preparation and coordination of interventions for students with lower than average ability levels.

• Consulted with clients to ensure appropriate products were discussed and provided, according to individual financial needs.
• Managed and reviewed financial reports to ensure maintenance of compliance according to the Bank’s policies and guidelines.
• Audited documentation to ensure staff completed correct processes and procedures.
• Liaised between the team and senior management by delivering information and successfully resolving raised concerns and disputes.