Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
Generic

Nattasha Maximiw

Melbourne,Victoria

Summary

Adept at elevating customer experiences, I leveraged strong multitasking and team collaboration skills at Melton Valley Golf Course to significantly enhance service delivery and satisfaction. My ability to maintain composure under pressure and expertise in safe food handling have consistently contributed to operational excellence and positive guest relations, achieving notable improvements in efficiency and customer feedback.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Allrounder Waitress Bar Kitchen

Melton Valley Golf Course
04.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Childcare Provider

Pelican
05.2015 - 12.2016
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Introduced children to educational games and activities to boost learning.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Provided emotional support and guidance to children during difficult times.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
  • Encouraged children to develop healthy social and emotional skills.
  • Worked with children to develop good cognitive, physical and language skills.
  • Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
  • Implemented daily routines to establish consistency, helping children transition smoothly between activities.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Improved language development through engaging storytelling sessions and age-appropriate book readings.
  • Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
  • Liaised with parents and guardians to discuss child progress.
  • Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
  • Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
  • Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
  • Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
  • Enhanced team communication and efficiency, conducting regular staff meetings and training sessions.
  • Conducted regular assessments of child development, tailoring approaches to individual learning needs.
  • Improved operational efficiency, introducing digital tools for attendance and activity tracking.
  • Facilitated parent-teacher conferences, building strong relationships and open communication channels.
  • Developed personalized learning plans for children, improving educational outcomes with tailored instruction.
  • Improved children's physical health with daily outdoor play and exercise routines.
  • Boosted children's understanding of cultural diversity with multicultural lessons and activities.
  • Assisted children with homework and school projects, enhancing academic support.
  • Maintained clean and organized classroom, ensuring conducive learning environment.
  • Streamlined daily operations by implementing organized check-in and check-out system.
  • Implemented creative arts and crafts sessions to stimulate children's creativity and motor skills development.
  • Promoted healthy eating habits by preparing and serving nutritious meals and snacks.
  • Enhanced children's social skills by organizing group activities and games.
  • Fostered safe and nurturing environment, maintaining strict safety protocols and emergency procedures.
  • Encouraged positive behavior and social interaction among children with reward-based system.
  • Resolved conflicts among children, teaching them effective problem-solving and negotiation skills.
  • Managed scheduling and logistics for field trips, ensuring educational and safe experiences for children.
  • Strengthened children's early literacy and math skills with engaging, educational activities.
  • Increased parental satisfaction, providing detailed daily reports on child progress and activities.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Responded to inquiries from parents and guardians.
  • Implemented daily routines and activities to stimulate and engage children.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Encouraged children's emotional and social development.
  • Provided support and guidance to children in conflict resolution.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Assisted in potty training and toilet hygiene.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Created and implemented activities to promote language development.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Logged information regarding naps, feedings, and any medications administered.
  • Documented children's growth and development.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.

Childcare Assistant Teacher

Melton Early Learning
03.2014 - 04.2016
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Communicated regularly with parents about daily activities and behaviors.
  • Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
  • Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
  • Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
  • Assisted lead teacher in designing thematic units, enhancing the overall curriculum for greater student interest.
  • Collaborated effectively with fellow teachers to share best practices and coordinate activities across classrooms in the childcare center.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted healthy habits among children by incorporating physical activity into daily routines and providing guidance on proper nutrition choices during meal times.
  • Improved classroom management with the implementation of positive reinforcement strategies, leading to a more conducive learning environment.
  • Participated in professional development opportunities to stay current with best practices in early childhood education, incorporating new strategies into the classroom as appropriate.
  • Implemented engaging hands-on activities that facilitated learning through play, promoting cognitive development among students.
  • Enhanced student learning by implementing interactive and creative teaching methods in the childcare setting.
  • Fostered a sense of community within the childcare center through ongoing team-building exercises among staff members.
  • Provided individualized support to students with diverse needs, ensuring their academic and social success within the classroom.
  • Maintained accurate records of student progress and behavior, allowing for timely interventions when necessary.
  • Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Gathered materials and resources to prepare for lessons and activities.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Monitored classroom to verify safe and secure environment.
  • Organized and supervised large and small group activities.
  • Established positive relationships with students and families.
  • Modeled positive behavior and communication skills for students.
  • Created safe and nurturing learning environment for preschoolers.
  • Utilized creative teaching strategies to engage students in classroom.
  • Guided students to develop social, emotional and physical skills.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Developed and implemented behavior management plans.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Supported students in developing self-esteem and self-confidence.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Developed innovative activities to engage young children in learning process.
  • Encouraged use of technology to support student learning.

Waitress/Bar Waiter

Keilor Hotel
07.2011 - 07.2013
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained clean and organized bar area.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Communicated with guests to record orders and assess needs.
  • Anticipated guest needs and provided proactive service.
  • Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
  • Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
  • Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
  • Assisted with bartending duties during high-volume shifts.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.

Waitress/Bartender

WestWaters Hotel & Entertainment Complex
01.2011 - 12.2011
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Waitress/Bar Supervisor

Moe Rsl
11.2008 - 03.2009
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Checked ID cards and verified bar guests were of legal age.
  • Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
  • Handled cash accurately and prepared nightly deposits.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Improved team morale by providing ongoing support, training, and opportunities for professional growth.
  • Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
  • Poured and prepared mixed drinks for over [Number] customers daily.
  • Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
  • Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
  • Reduced waste and costs by optimizing inventory management and beverage ordering processes.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Participated in ongoing professional development opportunities, staying current on industry trends and best practices to drive continuous improvement within the establishment.
  • Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.
  • Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
  • Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
  • Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
  • Boosted sales through the development of innovative cocktail menus and promotional events.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Served consistent portions following recipes and control standards.
  • Monitored food inventory and supplies to prevent waste.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Supervised food presentation and plating to enhance visual appeal.
  • Set and oversaw weekly and special event menu plans.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.

Cafe Assistant

Turkuaz Cafe
05.2007 - 05.2008
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Supported daily operations by performing cash handling responsibilities accurately and efficiently.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
  • Increased repeat business by fostering strong relationships with customers through exceptional service.
  • Promoted a positive work environment through clear communication and teamwork among staff members.
  • Continually improved personal performance by seeking feedback from supervisors and implementing suggestions for growth.
  • Demonstrated adaptability by cross-training in various roles within the cafe to ensure seamless coverage during absences or busy periods.
  • Collaborated with team members to streamline beverage preparation, reducing wait times for customers.
  • Upheld brand reputation by consistently delivering quality beverages using standardized recipes and techniques.
  • Maximized sales opportunities by offering personalized product recommendations based on customer preferences.
  • Streamlined order-taking process with proficient use of point-of-sale systems, ensuring accuracy and speed in transactions.
  • Provided comprehensive training to new hires, equipping them with essential skills for success in their roles as Cafe Assistants.
  • Reduced waste through careful monitoring of perishable items and adjusting orders as needed to minimize spoilage.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Completed milkshakes and ice cream desserts for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Prepared salads, soups and sandwiches for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Observed customer purchases in line and differentiated between standard portions.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Store Assistant

Intergraded Group Bi Lo
01.2000 - 02.2000
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.

Education

No Degree - Certificate 2 in Hospitality Operations

Gippsland Tafe
Morwell, VIC
02.2003

No Degree - Certificate 2 in Commercial Cookery

Gippsland Tafe
Morwell
01.2002

High School Diploma -

Maryvale Campus
Morwell, VIC
12.2000

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Order Taking
  • Cash Handling
  • Safe Food Handling
  • Hospitality service expertise
  • Handling Complaints
  • Menu Recommendations
  • Payment Processing
  • Service prioritization
  • Food Running
  • Memory retention
  • Table Setting
  • Complex Problem-Solving
  • Order Accuracy
  • Accurate money handling
  • Complaint resolution
  • Menu Memorization
  • Food safety understanding
  • Performance Improvement
  • Supply Restocking
  • High-volume dining
  • Table Bussing
  • Tableside Service
  • Dining area maintenance
  • Upselling techniques
  • Relationship Management
  • Menu presentation
  • Allergy awareness
  • Food presentation
  • Beverage Preparation
  • Ordering Procedures
  • Sales Techniques
  • Seating arrangements
  • Upselling
  • Order Management
  • Point of sale operation
  • Compliance standards
  • Table setting knowledge
  • Guest Relations Management
  • Sales expertise
  • Daily specials memorization
  • Food station setup
  • Food and beverage pairings
  • Bar terminology
  • Item promotion
  • Food inspection
  • Special Event Coordination
  • Order delivery practices
  • Bill computation
  • Food Production
  • Front-of-house display creation
  • Reservation Management
  • Wine service
  • Regulatory Compliance
  • Banquet Coordination
  • Food spoilage prevention
  • Wine Knowledge
  • Wine pairing
  • Wine Pairings
  • Warm and Friendly
  • Reliable and Responsible
  • Team Player
  • Teamwork and Collaboration
  • Adaptable and Flexible
  • Excellent Communication
  • Multitasking Abilities
  • Problem-Solving
  • Cleaning and sanitizing
  • Cool Under Pressure
  • Attention to Detail
  • Transactions and Cash Handling
  • Decision-Making
  • High Energy and Stamina
  • Interpersonal Communication
  • Relationship Building
  • Multitasking
  • Conflict and Complaint Resolution
  • Team Leadership
  • Food and Beverage Service
  • Workflow Coordination
  • Food handling
  • Active Listening
  • Hospitality best practices
  • Time Management
  • Team building
  • Food Safety Standards
  • Staff Training
  • Analytical Thinking
  • Food Preparation and Safety
  • Food sales and promotion
  • Table Monitoring and Turnover
  • Quality Control
  • Organizational Skills
  • Courteous Phone Demeanor
  • Food and Beverage Upselling
  • Ability to Lift 30 Pounds

Certification

  • ServSafe Food Handler's Certification

2024

  • RSA

2024

Custom

i love spending time with my family as i have a 7 year old daughter  


Refrences:

Work:

Cafe Manager MVGC

Natasa Espinosa


0409097388





HeadChef MVGC

Jared Currington

jaredcurrington@GMAIL.COM

0402575391


Work colleague MVGC

Sharon Fleming

shazflem61@gmail.com

0400006432


Work Colleague

Tyla  Gale MVGC

miss.jane1@hotmail.com

0411194618



Timeline

Allrounder Waitress Bar Kitchen

Melton Valley Golf Course
04.2024 - Current

Childcare Provider

Pelican
05.2015 - 12.2016

Childcare Assistant Teacher

Melton Early Learning
03.2014 - 04.2016

Waitress/Bar Waiter

Keilor Hotel
07.2011 - 07.2013

Waitress/Bartender

WestWaters Hotel & Entertainment Complex
01.2011 - 12.2011

Waitress/Bar Supervisor

Moe Rsl
11.2008 - 03.2009

Cafe Assistant

Turkuaz Cafe
05.2007 - 05.2008

Store Assistant

Intergraded Group Bi Lo
01.2000 - 02.2000

No Degree - Certificate 2 in Hospitality Operations

Gippsland Tafe

No Degree - Certificate 2 in Commercial Cookery

Gippsland Tafe

High School Diploma -

Maryvale Campus

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