Nattawitra Saengcha
Newtown,NSW
Summary
Master of Information Technology (Advanced) student at Torrens University with strong motivation to develop skills in Salesforce, cybersecurity, and IT administration. Experienced in both professional corporate roles (logistics and automotive industry in Thailand) and customer-facing hospitality roles in Australia. Demonstrated adaptability, problem-solving, and communication skills across diverse environments. Knowledgeable in CRM platforms, business analysis fundamentals, and cybersecurity principles. Currently developing Salesforce skills with Trailhead certifications.
Overview
6
6
years of professional experience
Work History
Hospitality Roles
Sydney, Australia
07.2022 - Current
• Worked in hotels, restaurants, and gaming venues including Porter House Hotel, The Charles Brasserie & Bar, Loulou Bistro, and Tempe Hotel.
• Delivered excellent customer service, ensured compliance with gaming regulations, and developed multitasking and problem-solving skills in fast-paced environments.
Launching Control
Mitsubishi Motors (thailand) co., ltd.
09.2021 - 05.2024
- Controlled engineering orders, BOM integrity, and production schedule tracking.
- Coordinated across departments for new model releases and problem resolution.
Customer Service Import and Export
FLS 1993 (Thailand) Co., Ltd.
12.2020 - 09.2021
- Handled sea/air/cross-trade shipments, import/export documentation, and client communication.
- Monitored operations and ensured shipment profitability.
Customer Management Control Tower Intercontinental
DB Schenker (Thai) Co., Ltd.
09.2020 - 12.2020
- Represented Procter & Gamble as 4PL service provider, managing Japan and Indonesia routes.
- Monitored logistics operations, synchronized loading schedules, and managed SAP sales orders.
Customer Service
TAC Ocean Freight co, ltd.
06.2019 - 09.2020
- Managed end-to-end customer relations, overseeing export/import logistics and documentation.
- Coordinated with shipping lines, customs brokers, and warehouses to ensure compliance.
Education
Master of Information Technology (Advanced) - Ongoing (Trimester 4 of 6)
Torrens University
Sydney, NSW08-2026
High School Diploma -
Greenwich Management College
Sydney, NSW07-2024
Bachelor of Science - Maritime Transportation
Kasetsart University
05.2019
Trainee
Port Authority of Thailand
07.2018
Skills
- CRM & Business Tools: Salesforce Platform Basics; Business Administration Specialist; Lightning Experience Reports & Dashboards Specialist; Tableau Cybersecurity: Security by Design,
- Cybersecurity principles, penetration testing (academic exposure)
- Programming & Development: Python (ML basics), Unity (C#), Figma/Canvas (UI/UX design) Cloud & Systems:
- Cloud Computing Fundamentals, Intelligent Systems (AI/ML basic concepts)
- Professional Skills: Basic Business Analysis (SDLC, Agile/Scrum), Basic Documentation, Basic Communication & Stakeholder Management
- https://wwwsalesforcecom/trailblazer/o5w009iqtwerau9pz6
Languages
Thai
Native/ Bilingual
English
Professional
Academic Projects & Research
- UI/UX Projects: Cafe Ordering App, MedAuth Healthcare System (Figma, Canvas)
- Software Development: Group project building a 2D game with Unity
- Research Projects: Designing a Private Blockchain Model with Smart Contracts & Decentralized Identity to Prevent Online Banking Scams in Australia
- Research Projects: Evaluating User Privacy Awareness and Disclosure Risks in ChatGPT Conversations: A Mixed-Methods Approach
Timeline
Hospitality Roles
Sydney, Australia
07.2022 - Current
Launching Control
Mitsubishi Motors (thailand) co., ltd.
09.2021 - 05.2024
Customer Service Import and Export
FLS 1993 (Thailand) Co., Ltd.
12.2020 - 09.2021
Customer Management Control Tower Intercontinental
DB Schenker (Thai) Co., Ltd.
09.2020 - 12.2020
Customer Service
TAC Ocean Freight co, ltd.
06.2019 - 09.2020
Bachelor of Science - Maritime Transportation
Kasetsart University
Trainee
Port Authority of Thailand
Master of Information Technology (Advanced) - Ongoing (Trimester 4 of 6)
Torrens University
High School Diploma -
Greenwich Management College