Nattaya Rungrojsinlapakarn
Bruce,ACT
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Hospitality Team Member (Bistro)
Mollymook Golf Club
Mollymook , NSW
11.2021 - 01.2024
- Handled incoming calls, answered questions, and responded to complaints promptly.
- Ensured that all orders were filled accurately and delivered on time.
- Organized tables according to customer preferences.
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Restocked supplies as needed throughout shift.
- Performed opening and closing duties as assigned by management.
- Followed health department guidelines when handling food items.
- Maintained a professional attitude while working in a fast-paced environment.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Attended training sessions on topics related to food safety regulations, proper order taking procedures.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Hospitality Worker
Fisherman’s Wharf Seafood
Ulladulla , NSW
11.2020 - 11.2021
- Greeted customers and provided them with menus.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Answered questions regarding menu items, special offers and other restaurant information.
- Served food and drinks to customers in a timely manner.
- Checked on customers regularly to ensure satisfaction with meals and services.
Education
High School Diploma -
Ulladulla High School
Ulladulla 09-2023
Law/ Politics And International Relations
University of Canberra
Bruce Skills
- Initiative and Self-Motivation
- Menu Knowledge
- Guest Relations
- Professional Appearance
- Reservation Management
- Handling Complaints
- Order Taking
- Food Running
- Food Delivery
- Order Management
- Point of Sale (POS) System Operations
- Cash Handling
- Problem-Solving Skills
- Hospitality Services
- POS System Operation
- Teamwork and Collaboration
References
Melissa Wicks (Restaurant Manager) 0488555404
Timeline
Hospitality Team Member (Bistro)
Mollymook Golf Club
11.2021 - 01.2024
Hospitality Worker
Fisherman’s Wharf Seafood
11.2020 - 11.2021
High School Diploma -
Ulladulla High School
Law/ Politics And International Relations
University of Canberra
Similar Profiles
Kristin-Louise OverallKristin-Louise Overall
Bar Gaming Attendant at Mollymook Golf ClubBar Gaming Attendant at Mollymook Golf Club
Aiden GeromettaAiden Gerometta
Bartender at Mollymook golf club, Casa Nova Honeysuckle, and LizottesBartender at Mollymook golf club, Casa Nova Honeysuckle, and Lizottes
Barbi GeorgeBarbi George
Director of Operations at Geronimo Golf Club Operations LLC, DBA Valley View Golf ClubDirector of Operations at Geronimo Golf Club Operations LLC, DBA Valley View Golf Club