Natthanicha Thongnang
Moranbah,QLD
Summary
Dynamic Spa Manager with extensive experience at PALM SPA OMAN, excelling in staff training and customer service. Proven track record in enhancing guest satisfaction through innovative treatment design and effective event coordination. Skilled in inventory management and optimizing operations, consistently delivering exceptional spa experiences.
Overview
17
17
years of professional experience
2000
2000
years of post-secondary education
Work History
Spa Manager
PALM SPA OMAN
Muscat, Oman
05.2020 - 08.2022
- Managed daily operations of spa services and staff scheduling.
- Implemented customer service standards to enhance guest satisfaction.
- Oversaw inventory management and ordering of spa products.
- Trained and mentored staff in spa treatments and protocols.
- Coordinated events and special promotions to attract clients.
- Ensured compliance with health and safety regulations in the spa.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Created menus of treatments and packages that were attractive to customers.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Organized business accounting and invoicing in QuickBooks.
Administrative staff, Siriraj Hospital
Siriraj Hospital
Bangkok, Thailand
03.2014 - 09.2016
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Spa Manager
Siam Health Land and Spa
Manama, Bahrain
06.2005 - 10.2010
- Managed daily operations of spa services and staff scheduling.
- Implemented customer service standards to enhance guest satisfaction.
- Oversaw inventory management and ordering of spa products.
- Developed promotional strategies for services and packages.
- Trained and mentored staff in spa treatments and protocols.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Developed programs focused on client objectives.
- Organized business accounting and invoicing in QuickBooks.
- Documented client records and information.
- Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
Education
Phangkon Commercial School
Phankon, Thailand Skills
- Staff training
- Customer service
- Inventory management
- Event coordination
- Spa treatment design
- Appointment scheduling
- Spa operations
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Arabic
Intermediate (B1)
B1
Korean
Intermediate (B1)
B1
Timeline
Spa Manager
PALM SPA OMAN
05.2020 - 08.2022
Administrative staff, Siriraj Hospital
Siriraj Hospital
03.2014 - 09.2016
Spa Manager
Siam Health Land and Spa
06.2005 - 10.2010
Phangkon Commercial School
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