NATTSIRI SASIM
Mueang Nonthaburi,Nonthaburi
Summary
Proven leader with a track record of enhancing sales and team performance at Shopee (Thailand) Company Limited. Skilled in staff management and analytical thinking, I increased shop setups by 14% through strategic downsizing and process improvements. Excel at building relationships and driving results, demonstrating a strong blend of organizational and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Rebirth (Thailand) Company
Sale & Marketing Manager (Online & Modern Trade)
2023.04 - Current
- Overseeing and directing performance of the sales team.
- Overseeing sales, promotions and campaigns. (Sale Online & Modern Trade Teams)
- Check the expenses in %GP, Compensate, and TTA for each month of the customer.
- Sales reports including calculations Weekly-Monthly profit-loss Including calculating the total selling costs of the sales team.
- Pull daily sales reports from the online team. (Shopee, Lazada, Tiktok)
- Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
- Promoting the company's existing brands and introducing new products to the market.
- Retail and online selling coupled with building brands in Thailand.
- Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
- Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups and relationship building, resulting in increased customer loyalty and repeat business.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success by providing motivational coaching and performance-based incentives.
- Set monthly-yearly targets and calculate monthly commission for the sales team.
- Present sales, revenue and expenses reports and realistic forecasts to the management team and participate in a meeting with the management team every Monday.
- Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
Gathering, investigating, and summarizing market data and trends to draft reports. - Implementing new sales plans and advertising.
- Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
Shopee (Thailand) Company Limited
Senior Analyst, Seller Management
2021.11 - 2022.09
- Lead a team of 23 people in shop set-up function through team downsizing and process improvements Initiated new working flow resulting in +14% shops set up within 1 month despite reducing team members Supervise shop set-up agents in utilizing the Shopee system and marketing tools.
- Organize training for new joiner general knowledge and marketing tools of Shopee.
- Supervise shop set-up agents in utilizing the Shopee system and marketing tools.
- Oversee performance of shop set-up agents and prepare daily QC reports.
- Responsibility to ensure success of key merchants on Shopee platform including driving Revenue and smooth operation.
- Educating sellers on Shopee features, Shopee promotional campaign and market insights.
- Building good relationships and trust with sellers to understand more about their business and their key success factors.
- Interact with stakeholders of different teams (example category management, search) to ensure products sold by new sellers receive enough visibility on the product pages
- Implement campaigns for new sellers, analyse and report their performance.
- Interact with other local teams to share knowledge and replicate best practices.
- Forecast volume and number of new sellers and activities required to incubate them.
- Update the management team on weekly progress.
Shopee (Thailand) Company Limited
Analyst, Seller Management
2020.04 - 2021.10
- Lead trained and set KPIs for a team of 22 people in lead generation function to achieve 3,500 monthly lead target
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Assist project manager in preparing performance dashboards and presentation
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Communication and coordination with team members both internally and externally Coordinated with other functions in special lead generation projects and initiatives Early promotion to full-time staff in 2 months after joining Shopee
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
Advanced Contact Center
Call Center AIS FIiber
2018.07 - 2020.01
- Created a positive work environment, fostering strong teamwork and agent engagement.
- Supervised and tracked phone and email activity using various contact center applications and software tools.
- Reduced average handling time with effective coaching and feedback sessions for agents.
- Ensured compliance with company policies and procedures, maintaining the highest level of professionalism within the team.
- Make calls to present promotions, packages and services of AIS, including informing the good results that customers wi l receive.
- Answer customer calls Solve problems and provide assistance to customers. in terms of products and services.
- Build good relationship with customers to ensure in using the product and services of the company
Beiersdorf Company
BA (Beauty Advisor)
2015.06 - 2018.01
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Make sure to arrange products and prepare product information for sales presentation, including product recommendations and testing.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Introduce products and services of the company to current and new customers.
- Update intraday sales, daily sales and make sales according to the specified target.
- Take care of and serve customers throughout the sale. until the sale is completed.
- Create satisfaction and maintain good relationships with customers.
- Coordinate between the department store and the company
Education
Bachelor of Arts - Tourism And Travel Management
Bangkok Suvarnabhumi University
Bangkok Thailand03.2012
Skills
- Staff Management
- Sales team training
- Relationship Building
- Organization and Multitasking
- Customer Service
- Team Collaboration
- Problem solving skills
- Team Collaboration and Leadership
- MS Excel
- Analytical Thinking
- Documentation And Reporting
- Project Management
- Data Research and Validation
Languages
Thai
Native or Bilingual
English
Limited Working
Timeline
Rebirth (Thailand) Company
Sale & Marketing Manager (Online & Modern Trade)
2023.04 - Current
Shopee (Thailand) Company Limited
Senior Analyst, Seller Management
2021.11 - 2022.09
Shopee (Thailand) Company Limited
Analyst, Seller Management
2020.04 - 2021.10
Advanced Contact Center
Call Center AIS FIiber
2018.07 - 2020.01
Beiersdorf Company
BA (Beauty Advisor)
2015.06 - 2018.01
Bachelor of Arts - Tourism And Travel Management
Bangkok Suvarnabhumi University
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