Summary
Overview
Work History
Education
Skills
Coreattributes
References
Timeline
Generic

Natusha Adamson

Lakemba,NSW

Summary

To be able to manage & work successfully in a challenging and dynamic environment for a professional, established and respected family orientated business, which would allow me to constantly learn and achieve new goals, nurture and improve my management skills

Overview

13
13
years of professional experience

Work History

Store Manager

JD Sports
05.2021 - Current
  • Manage all key financial KPI’s, delivering growth vs budget
  • Recruit, induct and develop team, building bench strength for future succession
  • Lead and coach team to deliver consistency across all operational disciplines
  • Uphold company retail standards and drive commercial decision making
  • Manage team development & poor performance
  • Manage store customer experience standards and coach improvement.

Flagship Manager

Baby Bunting
09.2020 - 04.2021
  • Ensure the team deliver high standards of customer service at all times
  • Manage and motivate the team to ensure increased sales budgets and efficiency
  • Report, manage and resolve any OHS issues
  • Employ, manage and develop team members
  • Assisting and managing the delivery of new store openings
  • Maintain high standards of visual merchandising and store presentation
  • Ensure all team members comply with company policies, procedures and codes
  • Manage and maintain security of company’s assets
  • Stock control
  • Ensuring all adhoc duties are carried out in a timely manner
  • Manage stores wage control, expenses and shrinkage
  • Manage loss prevention.

Flagship Assistant Manager

Smile Direct Club
12.2019 - 08.2020
  • Training the staff to ensure that all the company procedures and policies are upheld
  • Ensuring that the brand ambassadorship is upheld whilst carrying out their shifts
  • Preplanned administration and goal setting
  • Managing & monitoring the performance of staff
  • On the Spot Training and Guidance of Company Products
  • Ensure that sales are driven and in-store experience is amplified
  • Ensuring that the customer has the most positive experience possible whilst in my stores
  • Create & Maintain a high-performance team and retail culture
  • Implement new procedures so that jobs can be done more efficiently and are less time-consuming.

Cluster Manager Myer Concession Site

Forever New
06.2017 - 12.2019
  • Training the staff to ensure that all the company procedures and policies are upheld
  • Ensuring that the brand ambassadorship is upheld whilst carrying out their shifts
  • Preplanned administration and goal setting
  • Multiple Secondment Roles as Area Manager, during Area Manager’s Absence
  • Preparing staff Rosters and completing the budget and cost analysis
  • Managing & monitoring the performance of staff
  • Ensuring that all adhoc procedures are carried out by team members across different sites
  • Ensure that sales are driven and in-store experience is amplified
  • Ensuring that the customer has the most positive experience possible whilst in my stores
  • Create & Maintain a high-performance team and retail culture
  • Ensuring budgets are met across the region
  • Visual merchandise management
  • Implement new procedures so that jobs can be done more efficiently and are less time-consuming.

Area Manager

Samsonite
12.2015 - 06.2017
  • Training the staff to ensure that all company procedures and policies are upheld
  • Ensuring that the brand ambassadorship is upheld whilst carrying out their shifts
  • Preplanned administration and goal setting
  • Preparing staff Rosters and completing the budget and cost analysis
  • Managing & monitoring the performance of staff
  • Ensuring that all adhoc procedures are carried out by team members across different sites
  • Ensure that sales driven and in-store experience is amplified across the region
  • Ensuring that the customer has the most positive experience possible whilst in my stores
  • Create & Maintain a high-performance team and retail culture
  • Ensuring budgets are met across the region
  • Visual merchandise management
  • Implement new procedures so that jobs can be done more efficiently and are less time-consuming.

Senior Concession Manager

Review Clothing
06.2013 - 12.2015
  • Ensuring that all Opening and Closing duties are completed as per procedure
  • Ensure that myself and the staff drive sales and in-store experience
  • Managing team performances and setting goals in line with company KPI’s to achieve all targets
  • Preparing & Implementing Store budgets
  • Creating Store rosters, in line with the company standards
  • Visual merchandising the store/displays on a weekly basis to maximize sales
  • Recruiting and inducting new employees
  • Assisting all customers within the Myer and Review businesses to get a positive outcome
  • Planning and executing stock-takes within my region
  • Assist Area manager to consolidate information, execute reports
  • Assist additional stores at a management level when manager’s/area manager is absent from the company
  • Assist in decreasing store shrinkage by implementing new store procedures.

Senior Customer Service Officer

National Hearing Care
03.2011 - 06.2013
  • Perform hearing examinations
  • Learn & develop scripts
  • Ensure corporate procedures are implemented
  • Provide accurate customer service and high-level administration support
  • Obtain and maintain knowledge of basic hearing aid technology, perform maintenance functions and carry out minor repairs and maintenance
  • Perform Centre duties, including scheduling of future appointments
  • Process OHS claims for payment
  • Process orders for hearing aids and transfer of impressions
  • Preparation of hearing aids for fittings
  • Liaise with Office of Hearing Services and other hearing services providers when necessary
  • Assist with the training of CSO Staff
  • Implement NHC Corporate Policies.

Education

Certificate III in Hospitality -

ONSITE TRAINING NSW

Executive Administration Course -

E - Course Training
01.2020

Higher School Certificate -

Casimir Catholic College
01.2007

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Team Leadership

Coreattributes

  • Strong people management skills
  • Proven ability to work under extreme pressure
  • Drive to attain a goal that has been set for completion
  • Attention to detail
  • Commitment to customer service
  • Strong time management skills
  • Enjoy working within a team and striving for the same goal
  • A willingness to grow, learn & contribute to a company and its success to the best of my ability

References

Available on request

Timeline

Store Manager

JD Sports
05.2021 - Current

Flagship Manager

Baby Bunting
09.2020 - 04.2021

Flagship Assistant Manager

Smile Direct Club
12.2019 - 08.2020

Cluster Manager Myer Concession Site

Forever New
06.2017 - 12.2019

Area Manager

Samsonite
12.2015 - 06.2017

Senior Concession Manager

Review Clothing
06.2013 - 12.2015

Senior Customer Service Officer

National Hearing Care
03.2011 - 06.2013

Certificate III in Hospitality -

ONSITE TRAINING NSW

Executive Administration Course -

E - Course Training

Higher School Certificate -

Casimir Catholic College

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Natusha Adamson