Nauman Ahmed
Rivervale,WA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
14
14
years of professional experience
Work History
Customer Service & Retail Manager
Chemist Warehouse
03.2011 - Current
- Over 10 years of experience in both customer service and store management, managing 3 stores in Melbourne from 2014 to 2023
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Customer Service & Sales Representative
JR Duty Free
08.2013 - 07.2014
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Processed transactions accurately while maintaining a high level of customer service.
Bank clerk
Burgan Bank
07.2010 - 01.2011
- My role consisted of assisting banker with filing and sorting of documents such as consignments and correspondence from companies and services
- Clerical paperwork management, Sorting and stamping of invoices and consignments, Sending and receiving mails, Allocating paperwork to designated colleagues
Education
Diploma of Personal Training -
AIPT
Melbourne09.2017
Skills
- MS Office proficiency
- Computer expertise
- Time management ability
- Visual Merchandising
- Team Training
- Staff Management
- Store operations
- Inventory Control
- Customer Service
- Business Administration
- Customer Relations
- Payroll Administration and Timekeeping
References
- Matthew Kalambokis, Chemist warehouse, 0431332734
- Helen Angelis, Chemist Warehouse, 0438558894
Timeline
Customer Service & Sales Representative
JR Duty Free
08.2013 - 07.2014
Customer Service & Retail Manager
Chemist Warehouse
03.2011 - Current
Bank clerk
Burgan Bank
07.2010 - 01.2011
Diploma of Personal Training -
AIPT
Similar Profiles
Pann ThitsarPann Thitsar
Pharmacy Assistant at Chemist WarehousePharmacy Assistant at Chemist Warehouse
Thilini Priyanjana FonsekaThilini Priyanjana Fonseka
IT Intern at Chemist WarehouseIT Intern at Chemist Warehouse
ESRA'A AL-OBAIDIESRA'A AL-OBAIDI
Part-Time Pharmacist at Chemist WarehousePart-Time Pharmacist at Chemist Warehouse
Madeleine HollandMadeleine Holland
Media Campaign Manager at Chemist WarehouseMedia Campaign Manager at Chemist Warehouse
Layla WhiteLayla White
Retail Worker at Cotton On GroupRetail Worker at Cotton On Group