Naume Mukata
Melbourne,VIC
Summary
Adept at optimizing patient outcomes and pharmacy efficiency, my tenure at New Zealand Employers showcased my ability to manage medication safety and foster team cohesion. Leveraging drug safety expertise and exceptional problem-solving skills, I enhanced medication adherence in our patients , mentored future healthcare professionals, and spearheaded quality improvement initiatives.
Overview
9
9
years of professional experience
Work History
Pharmacist
New Zealand Employers
03.2016 - 10.2024
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Enhanced patient safety by accurately dispensing and reviewing over thousands of prescriptions, ensuring adherence to legal and ethical guidelines.
- Conducted comprehensive medication therapy management sessions, optimizing patient outcomes through personalized care plans.
- Implemented digital prescription service, increasing accessibility for remote and mobility-impaired patients.
- Provided critical support during public health emergencies, ensuring uninterrupted access to essential medications.
- Conducted regular reviews of pharmacy operations, identifying and addressing areas for improvement in workflow and patient service.
- Reduced medication errors through rigorous adherence to pharmacy protocols and continuous staff training.
- Led team of pharmacy technicians, fostering environment of learning and excellence in customer service.
- Mentored pharmacy students and interns, contributing to development of future healthcare professionals.
- Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
- Enhanced patient compliance with complex medication regimens through personalized counseling and follow-up.
- Streamlined prescription refill process to enhance patient convenience and adherence to medication regimens.
- Educated patients on proper medication use.
- Counseled patients regarding proper intake of medications.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Performed technical processes required to dispense medications to patients.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Supervised and coached team of pharmacy technicians and trainees.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Reconstituted oral liquids.
- Closely monitored department performance metrics.
Education
Bachelor Of Pharmacy - Pharmacy
University of Otago
New Zealand 09.2013
Skills
- Drug safety
- Maintaining records
- Patient education and counseling
- Sales skills
- Medication expertise
- Educating patients
- Compounding experience
- Pharmacy operations management
- Completing annual inventories
- Overseeing technicians
- Overseeing interns
- Calculating doses
- Drug security
- Customer counseling
- Verifying inventory
- Retail support
- Drug storage
- Patient reaction monitoring
- Overseeing pharmacy operations
- Controlled drug logging
- Supervising technicians
- Physician consultation
- Medication storage
- Dispensing medicines
- Dosing recommendations
- Patient Counseling
- Patient Education
- Pharmacology
- Health education advice
- Medication Therapy Management
- Problem-solving abilities
- Multitasking
- Reliability
- Team building
- Professionalism
- Time management abilities
- Adaptability
- Aseptic Techniques
- Problem-solving aptitude
- Pharmacy management
- Medication inventory management
- Evidence-Based Practice
- Drug therapies
- Prescription dispensing
- Fill orders
- Drug safety assessment
- Serve customers
- Medication error prevention
- Dispensing oversight
Timeline
Pharmacist
New Zealand Employers
03.2016 - 10.2024
Bachelor Of Pharmacy - Pharmacy
University of Otago
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