Nav Bains
Truganina,Australia
Summary
Results-driven Jewellery Store Manager with extensive experience leading high-performing teams in luxury retail environments. Skilled in delivering exceptional customer experiences, managing high-value transactions, and maintaining premium brand standards. Strong background in sales leadership, KPI achievement, staff training, visual merchandising, and operational excellence.
Recognised for building motivated teams, driving revenue growth, and creating a positive, customer-focused Experienced Liquor Store Cluster Manager with a proven track record of leading multiple store locations to achieve strong operational, financial, and compliance results. shrinkage, managing budgets, and developing high-performing store managers and teams across a fast-paced retail network.
Overview
11
11
years of professional experience
Work History
Manager
Bevilles
Taylors Lake, Vic
09.2025 - Current
- Managed daily operations, including sales, staff performance, rostering, training, and opening/closing procedures.
- Achieved monthly sales targets, increased store conversion rate, and led the team to exceed KPIs in add-on sales and warranties.
- Provided exceptional service for high-value customers, including diamond, engagement, and bespoke jewellery clients.
- Maintained store presentation, visual merchandising, and compliance standards aligned with brand guidelines.
- Conducted stocktakes, managed inventory accuracy, and implemented effective loss-prevention procedures.
- Recruited, coached, and developed a strong sales team to deliver consistent customer experience.
- Analysed store performance, prepared weekly reports, and communicated insights to area/regional management.
Assistant Manager
Michael Hill Jeweler
01.2019 - 09.2025
- Managed a high-performing team of 25, consistently achieving store KPIs in sales, conversion, UPT, ATV, and customer
- Drive sales performance through effective floor leadership, clienteling, and customer engagement strategies.
- Deliver exceptional customer service standards, especially for high-value transactions (diamonds, engagement rings, luxury
- Conduct regular coaching sessions, performance reviews, and training to improve product knowledge and sales capability.
Cluster Manager
Liquor king
Christchurch
01.2015 - 01.2019
- Led and supported multiple liquor store locations, ensuring consistent operational standards, strong financial results, and high customer satisfaction.
- Managed and coached store managers and teams across all locations, improving performance, capability, and retention.
- Achieved sales targets across the cluster by driving strategy, promotions, seasonal campaigns, and effective merchandising.
- Analysed store performance reports, KPIs, wage costs, and budgets to identify opportunities and implement action plans.
- Conducted regular store audits covering safety, cleanliness, compliance, merchandising, and operational standards.
- Supported new store openings, refits, promotional changes, and training of new managers and team members
Education
New Zealand Certificate - Real Estate level 4 & 5
01.2022
Diploma - Business Management Level 5 & 6, Computing level 6
Abacus institute of studies
01.2015
Skills
- Multi-site leadership across high-volume retail environments
- Strategic territory planning and operational execution
- Strong capability in P&L management and financial oversight
- Experienced in driving KPI performance across multiple stores
- Advanced people leadership and team development skills
- Skilled in compliance, safety, and risk management
- Expertise in merchandising execution and brand standards
- Effective communicator with strong reporting and analytical ability
- Highly competent in workforce planning and labour optimisation
- Proven ability to turn around underperforming stores
References
References available upon request
Timeline
Manager
Bevilles
09.2025 - Current
Assistant Manager
Michael Hill Jeweler
01.2019 - 09.2025
Cluster Manager
Liquor king
01.2015 - 01.2019
New Zealand Certificate - Real Estate level 4 & 5
Diploma - Business Management Level 5 & 6, Computing level 6
Abacus institute of studies