Nav Dutta
WERRIBEE,VIC
Summary
Dynamic leader with a proven track record in managing one of Melbourne’s busiest retail environments, skilled in customer relations and budget management. Excelled in enhancing team performance and customer satisfaction through effective coaching and support. Recognized for significant improvements in operational efficiency within high-volume settings, demonstrating dependability and versatility as a department manager. Committed to fostering an environment of excellence while driving compliance with policies.
Overview
20
20
years of professional experience
Work History
Department Manager(Team Leader)-Customer Service
Coles Melbourne CBD
Melbourne, VIC
09.2009 - Current
- One of the busiest and most dynamic stores in Melbourne CBD, where every day around 3,000 to 4,000 customers walk in and shop, being in the heart of the CBD, and every day is a different day with different situations and challenges.
- Provided departmental reports and updates to senior management in weekly huddles.
- Ensured compliance with all safety regulations in the workplace.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Maintained positive working relationship with fellow staff and management.
- Enforced safety rules and other policies to protect employees, customers, and minimize company liability.
- Performed opening and closing duties as part of the management team, and handled cash management, direct customer interactions.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges in order to provide speedy and accurate service to each customer.
- Performed store opening duties, including counting cash drawers, and checking all equipment for proper functioning.
- Created and implemented process improvements to reduce workloads, and bolster callback efficiency.
- Escalated customer concerns, store issues, and inventory requirements to senior managers.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
Sales Development Manager
HDFC BANK
JALANDHAR, PUNJAB
01.2005 - 11.2007
- Fostered relationships with customers to expand the customer base and retain business.
- Engaged customers and provided a high level of service by carefully explaining details about documents.
- Compiled applications and paperwork, and double-checked for accuracy.
- Monitored loan-serving agreements and loan covenants to ensure compliance.
- Reviewed credit histories from applicants, and determined the feasibility of granting requested loans.
- Met with applicants to obtain information for loan applications and to answer questions about processes.
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Issued loan applications and collected required documentation from borrowers for loan processing.
- Formulated recommendations for portfolio rebalancing based on changing market conditions.
Education
Certificate in Finance & Mortgage - Finance
Integrity Education
Melbourne, VIC12.2016
Bachelor of Commerce -
DAV COLLEGE
INDIA04.1998
Skills
- Customer relations
- Employee coaching
- Active listening
- High-energy attitude
- Team Building
- Budget Management
- Time management
- Rules and regulations
- Regulatory standards
- Conflict de-escalation
Residency Status
Australian Citizen
References
References available upon request.
Timeline
Department Manager(Team Leader)-Customer Service
Coles Melbourne CBD
09.2009 - Current
Sales Development Manager
HDFC BANK
01.2005 - 11.2007
Certificate in Finance & Mortgage - Finance
Integrity Education
Bachelor of Commerce -
DAV COLLEGE
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