Nav Heva Dewage
Maribyrnong,Australia
Summary
Aspiring legal professional with a unique background in medical administration and scientific research, bringing exceptional analytical skills and meticulous attention to detail. Adept at breaking down intricate problems, managing sensitive information, and facilitating effective communication across diverse professional environments. Experience spans theatre scheduling and reception supervision in an IVF clinic, as well as tutoring in Legal Studies, demonstrating a strong ability to simplify complex concepts, lead with empathy, and work effectively under pressure.
Overview
8
8
years of professional experience
Work History
LEGAL STUDIES TUTOR
Tuition Zone
Online
06.2025 - Current
- Provide one-on-one and group tutoring for secondary and tertiary students in Legal Studies, with a focus on core areas such as criminal law,
- Break down complex legal concepts into accessible, engaging explanations tailored to individual learning styles.
- Assist students in developing critical thinking, case analysis, and structured exam writing techniques, aligned with curriculum standards.
- Prepare and deliver personalised lesson plans, practice questions, and study guides to reinforce understanding and improve academic outcomes.
- Track student progress and adapt teaching strategies to support confidence and long-term retention.
- Support students in exam preparation, including SACs, end-of-year exams, and university assessments.
ADMINISTRATION/ THEATRE SCHEDULER
Melbourne IVF Procedure Centre
East Melbourne
08.2023 - Current
- Coordinate and manage elective and emergency theatre lists across multiple surgical specialities, ensuring optimal utilisation of operating theatres and staff.
- Coordinate daily theatre schedules for IVF procedures, including egg collections, embryo transfers, and diagnostic surgeries, to ensure the efficient use of theatre time and resources.
- Liaise with fertility specialists, embryologists, anaesthetists, and nursing staff to align schedules with patient treatment cycles and laboratory timelines.
- Manage urgent schedule changes and procedure adjustments with sensitivity to time-critical reproductive windows.
- Maintain accurate booking records using clinic management systems, ensuring compliance with clinical protocols, and privacy standards.
- Communicate proactively with patients and clinical teams regarding theater times, pre-op requirements, and procedural logistics.
- Contribute to the smooth coordination of multi-disciplinary care, and high patient satisfaction in a time-sensitive, emotionally supportive environment.
MEDICAL ADMINISTRATOR
The Avenue Family Medical Clinic
Cranbourne North
09.2022 - 08.2023
- Assist in billing and insurance paperwork.
- Managed comprehensive client records and case management processes.
- Maintained strict adherence to patient privacy guidelines.
- Coordinated patient check-in, check-out, and billing procedures.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Composed and drafted outgoing correspondence and reports for managers.
SOUTH EAST RECEPTION SUPERVISOR
Heartscope Victoria Diagnostic Medical Ultrasound Services
Wheelers Hill
05.2019 - 10.2022
- Collaborated with receptionists and management to improve the quality and efficiency of office tasks by implementing a new task-tracking system, improving communication protocols, and reorganising filing systems.
- Lead, train, and support reception staff to maintain high standards of patient care in a sensitive, emotionally supportive environment.
- Manage patient inquiries, coordinate communication between clinical and administrative teams, and troubleshoot issues to ensure a seamless experience.
- Oversee billing processes, Medicare claims, and data entry to maintain accuracy and confidentiality in line with healthcare regulations.
- Implement process improvements to streamline workflows, reduce wait times, and enhance patient satisfaction.
- Serve as the first point of escalation for patient concerns, resolving issues promptly, with empathy and discretion.
STORE ASSISTANT
Red Cross Australia
03.2017 - 10.2019
- Performed general housekeeping tasks such as cleaning up spills, tidying shelves and organizing stock rooms.
- Assisted customers with their purchases, helping them to find items they were looking for and making sure they had all the necessary information to make an informed decision.
Education
BACHELOR OF LAWS -
Deakin University
Melbourne, VIC12.2026
BACHELOR OF LABORATORY MEDICINE - MEDICAL MICROBIOLOGY AND CLINICAL BIOCHEMISTRY
RMIT University
01.2017
HIGH SCHOOL -
Wellington Secondary College
VIC01.2017
References
References available upon request.
Timeline
LEGAL STUDIES TUTOR
Tuition Zone
06.2025 - Current
ADMINISTRATION/ THEATRE SCHEDULER
Melbourne IVF Procedure Centre
08.2023 - Current
MEDICAL ADMINISTRATOR
The Avenue Family Medical Clinic
09.2022 - 08.2023
SOUTH EAST RECEPTION SUPERVISOR
Heartscope Victoria Diagnostic Medical Ultrasound Services
05.2019 - 10.2022
STORE ASSISTANT
Red Cross Australia
03.2017 - 10.2019
BACHELOR OF LAWS -
Deakin University
BACHELOR OF LABORATORY MEDICINE - MEDICAL MICROBIOLOGY AND CLINICAL BIOCHEMISTRY
RMIT University
HIGH SCHOOL -
Wellington Secondary College
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