Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nav Sidhu

Manor Lakes,Australia

Summary

Dynamic operations leader with extensive experience at Kings Transport, excelling in team supervision and safety compliance. Proven track record in enhancing efficiency by 20% through process improvements and delivering exceptional customer service. Skilled in employee training and effective communication, driving operational success and fostering a culture of safety and excellence.

Overview

15
15
years of professional experience

Work History

Site Supervisor (IKEA)

Kings/Capital Transport
Melbourne, VIC
09.2022 - 05.2025
  • Led team of warehouse staff and drivers to consistently meet DIFOT and enhance customer service.
  • Maintained high standards of service, balancing needs of internal and external stakeholders.
  • Conducted training sessions to ensure compliance with company policies and protocols.
  • Investigated accidents and near-miss incidents, documenting findings in incident reports.
  • Ensured personnel adhered to safety regulations and wore personal protective equipment on sites.
  • Monitored safe work practices during machinery operation and hazardous tasks.
  • Guided contractors on technical matters within their scope of work.
  • Coordinated resources for maintenance activities to achieve project deadlines.

Area Operations Supervisor (Scheduler)-CSR Hebel

Kings Transport
Melbourne, VIC
05.2021 - 09.2022
  • Supervised a team across warehousing, construction, and industrial contracts.
  • Ensured compliance with safety regulations through regular monitoring and training.
  • Implemented process improvements that enhanced efficiency by twenty percent.
  • Coordinated interdepartmental activities to maintain seamless operational workflows.
  • Developed training materials and conducted workshops for new staff members.
  • Monitored workflow, identified improvement areas, and executed corrective action plans.
  • Liaised with clients for performance management and daily reporting.
  • Resolved customer complaints promptly using effective problem-solving techniques.

Area Operations Supervisor (Scheduler)-Woolworths

Kings Transport
Melbourne, VIC
03.2018 - 05.2021
  • Led a team of drivers to deliver exceptional customer service and maintain KPIs.
  • Trained personnel on equipment usage and adherence to safety protocols.
  • Conducted regular audits of operational procedures to ensure regulatory compliance.
  • Prepared reports on operations performance metrics daily, weekly, and monthly.
  • Established effective communication channels between teams to enhance collaboration.
  • Resolved customer complaints efficiently using effective problem-solving techniques.
  • Managed repair services for 180 vehicles in accordance with established policies.
  • Ensured compliance with industry standards through consistent monitoring and evaluation.

Warehouse Supervisor

Kings Transport
Melbourne, VIC
03.2017 - 03.2018
  • Supervised daily warehouse operations, ensuring compliance with 3PL regulations and client expectations.
  • Monitored inventory accuracy and efficiency, addressing operational issues as they arose.
  • Coordinated urgent deliveries by booking jobs and liaising with clients to fulfill commitments.
  • Enforced company policies to maintain proper employee conduct and adherence to procedures.
  • Ensured adequate staffing levels to meet production demands effectively.
  • Resolved customer inquiries regarding order status and delivery issues in a timely manner.
  • Oversaw loading and unloading processes of materials from incoming trucks to optimize workflows.

Customer Service Representative

Woolworths Online
Melbourne, VIC
07.2015 - 03.2017
  • Managed daily client meetings to ensure consistent alignment with service expectations.
  • Achieved KPIs through proactive customer engagement and support.
  • Maintained professionalism in interactions with challenging customers.
  • Responded to customer inquiries via phone, email, and chat efficiently.
  • Resolved customer issues promptly, promoting high satisfaction through effective solutions.

Harvey Norman
06.2010 - 06.2015
  • Company Overview: Hamilton New Zealand
  • Interact with Customer in an expert, professional manner by educating customers and effectively applying selling tenants.
  • Providing assistance to senior management in performing operational functions such as inventory and pricing verification.
  • Hamilton New Zealand

Education

Maters -

computers application
01.2003

Bachelors -

computer application
01.2001

Skills

  • Team leadership and supervision
  • Employee training and development
  • Safety compliance and incident reporting
  • Process improvement and workflow optimization
  • Resource coordination and operational planning
  • Customer service excellence
  • Effective communication and problem solving

References

  • Moa Fa’agase, General Manager, Minus 1 Refrigerated Transport Pty Ltd, 0466425792
  • Luke Clarke, State Manager (Vic), Kings Transport, 0408880717
  • Blake Mogoi, Regional Logistics Manager, Woolworths Group, 0421 166 719

Timeline

Site Supervisor (IKEA)

Kings/Capital Transport
09.2022 - 05.2025

Area Operations Supervisor (Scheduler)-CSR Hebel

Kings Transport
05.2021 - 09.2022

Area Operations Supervisor (Scheduler)-Woolworths

Kings Transport
03.2018 - 05.2021

Warehouse Supervisor

Kings Transport
03.2017 - 03.2018

Customer Service Representative

Woolworths Online
07.2015 - 03.2017

Harvey Norman
06.2010 - 06.2015

Maters -

computers application

Bachelors -

computer application

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Nav Sidhu